Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Charlene Carmean

Pequannock,NJ

Summary

Energetic technologist and customer relations expert with a strong ability to communicate effectively with diverse individuals and negotiate successful solutions. Dedicated to providing excellent service and patient support, I leverage my creativity to apply expertise in crafting robust solutions that boost loyalty, drive retention, and align with revenue objectives.

Overview

17
17
years of professional experience

Work History

Sales Consultant

Self-employed
Pequannock, NJ
02.2023 - Current

Helped educate customer on how they can reactivate their bodies own stem cells helping the body to heal itself.

  • Analyzed customer needs and preferences to recommend appropriate products.
  • Maintained knowledge of sales and promotions, return policies
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
  • Developed key customer relationships to increase sales.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Developed and maintained relationships with clients to increase sales revenue.
  • Ensured customer satisfaction by providing follow-up support after purchases.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Described merchandise and explained use, operation and care.
  • Listened to customers to understand needs and refer to optimal services.

Sales Representative

Self-employed
Houston, TX
11.2017 - Current
  • Generated new sales leads through cold calling and networking activities.
  • Contacted new and existing customers to outline benefits of products.
  • Greeted customers to determine wants or needs.
  • Organized client visits, presentations, product demonstrations.
  • Provided technical support for customers using the company's products or services.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Analyzed customer feedback to improve products and services.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Monitored customer order process and addressed customer issues.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Fostered relationships with customers to expand customer base and retain business.

Past President

Pequannock Valley Rotary
Pequannock, NJ
07.2016 - 07.2023
  • Partnered with other organizations or clubs on joint projects or initiatives.
  • Facilitated communication between members through emails, newsletters.
  • Conducted outreach activities to raise awareness of the club's mission.
  • Recruited new members by attending events and giving presentations.
  • Developed relationships with local businesses to secure sponsorships.
  • Provided support to other board members in their roles as needed.
  • Organized monthly meetings, assigned agenda topics, and led discussions.
  • Coordinated fundraising efforts for special projects or initiatives.
  • Participated in leadership development programs to gain knowledge and skills.
  • Developed and implemented strategies to increase club membership.
  • Resolved any conflicts between members or within the organization.
  • Delegated work to members, setting priorities and goals.
  • Provided leadership, insight and mentoring to new members to supply knowledge of various club programs.

Lab Sales Rep

Accu Reference Medical Lab
Linden, NJ
01.2013 - 12.2015
  • Fostered relationships with customers to expand customer base and retain business.
  • Generated new sales leads through cold calling and networking activities.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Provided technical support for customers using the company's products or services.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Contacted new and existing customers to outline benefits of products.
  • Maintained accurate records of all sales and prospecting activities.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

MRI Technician

Open MRI Centers
Riverdale, NJ
07.2006 - 12.2013
  • Ensured proper functioning of MRI equipment and troubleshot technical issues when necessary.
  • Immobilized patients to achieve optimal scans and prevent rescanning.
  • Reviewed doctor's orders for accuracy before performing each exam.
  • Followed established safety protocols for operating MRI scanners.
  • Captured and developed images following physicians' orders allowing proper diagnosis and treatment.
  • Maintained inventory and supply levels for contrast materials, film, catheters and other medical items, checking inventory stock and reordering items running low.
  • Enhanced patient comfort by answering questions, controlling noise.
  • Explained MRI procedures to patients, representatives and family members.
  • Prepared examination rooms by stocking supplies and positioning patients correctly for scans.
  • Maintained highest levels of quality, safety and patient confidentiality by following regulatory guidelines when collecting patient information and conducting imaging procedures.
  • Administered contrast media as needed during exams.
  • Reviewed diagnostic image quality and filed diagnostic images in appropriate patient records.
  • Reduced patients' anxiety and enhanced cooperation by educating on procedure details, instructions and expectations.
  • Adhered to all HIPAA regulations while handling confidential patient information.
  • Selected appropriate imaging techniques or coils to produce required images.
  • Conducted quality assurance tests on MRI equipment regularly.
  • Injected dyes intravenously to improve contrast on scans.

Education

Associate of Applied Science - Radiography

County College of Morris
Randolph Township, NJ
06.2006

Skills

  • Industry Trends
  • Community Networking
  • Customer Liaison
  • Territory Expansion
  • Demonstrations
  • Patient Shielding Techniques
  • X-Rays
  • Equipment Maintenance
  • Patient Safety
  • Diagnostic Imaging
  • Patient Education
  • Quality Control
  • Records Management
  • Community Outreach

Affiliations

I love organic garding, up scaling furniture, painting and creative projects. I bike ride both motor and cycling. Enjoy horse back riding, water sports and reading.

Timeline

Sales Consultant

Self-employed
02.2023 - Current

Sales Representative

Self-employed
11.2017 - Current

Past President

Pequannock Valley Rotary
07.2016 - 07.2023

Lab Sales Rep

Accu Reference Medical Lab
01.2013 - 12.2015

MRI Technician

Open MRI Centers
07.2006 - 12.2013

Associate of Applied Science - Radiography

County College of Morris
Charlene Carmean