Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bet Davis

Seminole,FL

Summary

Dynamic operations and program management professional with the United States Air Force, skilled in critical thinking and relationship building. Proven track record of enhancing team productivity and safety procedures, while successfully leading cross-functional initiatives. Committed to continuous improvement and delivering exceptional customer service through effective communication and problem-solving abilities.

Overview

14
14
years of professional experience

Work History

Active Duty/ Operations and Program Management

Unite States Air Force
05.2015 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Managed and motivated employees to be productive and engaged in work.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved safety procedures to create safe working conditions for workers.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts..


Sales, Operations, and Installation

American Fire and Safety
01.2013 - 06.2015
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed leads and sales opportunities and followed through with defined sales plan.
  • Improved sales performance through the creation of compelling sales materials and presentations.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Met with team personnel to share details of discovered issues and recurrent custom complaints.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Tested systems, noting issues and completing preventive maintenance.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Worked with diverse types of weather and ground conditions.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Sales and Installation Technician

TGM INC
01.2011 - 11.2013
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Contributed to company growth by identifying potential upselling opportunities during site visits, generating additional revenue streams.
  • Conducted regular maintenance checks on previously installed systems, prolonging their lifespan and improving overall system performance.
  • Maintained updated knowledge of all equipment, products, and services to properly educate customers.
  • Increased efficiency by maintaining thorough documentation of installed systems and equipment configurations.
  • Minimized downtime for customers by troubleshooting issues promptly after initial installation, ensuring smooth operation of systems installed.
  • Championed safety initiatives at worksites, minimizing risk of accidents or injuries during installations.
  • Coordinated with logistics teams to ensure timely delivery of required materials for successful project completion.
  • Achieved high customer satisfaction ratings, consistently exceeding company benchmarks through quality service.
  • Conducted in-depth pre-installation site surveys to anticipate challenges and plan accordingly.
  • Coordinated with cross-functional teams to ensure seamless integration of new technologies into existing setups.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Researched and implemented new technologies and equipment.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
  • Expanded market share with strategic territory planning and targeted prospecting.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Stayed current on company offerings and industry trends.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Generated advertising brochure for vendor use.

Education

No Degree - Fire Science/Safety

Miami Dade College
Miami, FL

No Degree - Public Health Education

University of Maryland Global Campus Europe
College Park, MD

No Degree - Firefighter

Broward Fire Academy
Broward
06-2008

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Critical thinking
  • Organization and time management
  • Relationship building
  • Decision-making
  • Operations management
  • Task delegation

Timeline

Active Duty/ Operations and Program Management

Unite States Air Force
05.2015 - Current

Sales, Operations, and Installation

American Fire and Safety
01.2013 - 06.2015

Sales and Installation Technician

TGM INC
01.2011 - 11.2013

No Degree - Fire Science/Safety

Miami Dade College

No Degree - Public Health Education

University of Maryland Global Campus Europe

No Degree - Firefighter

Broward Fire Academy

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Bet Davis