Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Betelhem Mekonnen

Seattle,WA

Summary

Technology Intern with experience working to improve the performance of organizations serving thousands of individuals each year. Adept at collaborating with others while ensuring high-quality services and programs. Career history of training and supervising staff, promoting adherence to organizational policies and industry standards.

Overview

2
2
years of professional experience

Work History

IT helpdesk engineer - internship

Amazon
03.2024 - Current
  • Provide desk-side technical support to Windows and Mac users via ticket management system
  • Onboard 10-20 new hires per day by creating new user Amazon accounts
  • re-image windows and mac laptops. Ensure systems ia up to dated with patches, updates, and antivirus software
  • provisioning amazon laptops, assist with installation,configuration,and maintenance of computer systems and applications
  • Troubleshoot Windows and Mac hardware, keeping track of IT inventory and providing company employees with hardware equipment upon hire and throughout tenure at Amazon.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.

Sales Lead

Pandora
07.2023 - 07.2024
  • Consistently promoted the highest caliber of client services on behalf of major retail company
  • Promoted efficiency and profitability of company generating $74.0 million in yearly revenue
  • Processed transactions valued at up to $2000 daily, up to $30k per week, ensuring accuracy of financial transactions and a high volume of financial data.
  • Organized visual merchandise and over stock to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Sales and Customer Service Associate

SD computer Repair & wireless
12.2022 - 06.2023
  • Performed data wiping and factory resets on used smartphones, ensuring removal of all previous user data in compliance with data protection standards
  • Executed thorough cleaning and sanitization of devices to present them in a near-new condition for resale
  • Offered a welcoming and professional greeting to customers, establishing a positive initial interaction
  • Coordinated the repair process, liaising between customers and technicians, and keeping customers informed about the progress and any changes
  • Utilized in-depth product knowledge to guide customers in selecting suitable smartphones and laptops
  • Applied effective sales strategies to showcase product features and benefits, enhancing customer satisfaction and sales
  • Managed inventory and product displays, and kept abreast of the latest technology trends to provide informed

Education

Year Up / Seattle Central College
Seattle, WA
09.2024

Skills

  • Customer Service, Sales
  • Windows and Mac device
  • Hardware Troubleshooting
  • Microsoft Office Suite
  • Troubleshooting hardware/software (mac and windows)

Websites

Timeline

IT helpdesk engineer - internship

Amazon
03.2024 - Current

Sales Lead

Pandora
07.2023 - 07.2024

Sales and Customer Service Associate

SD computer Repair & wireless
12.2022 - 06.2023

Year Up / Seattle Central College

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Betelhem Mekonnen