Driven professional with experience in Real Estate, title coordination, estate planning services, specializing in client communication, document management, and curriculum development. Seeking to leverage strong leadership, organizational and customer service skills in a challenging role with a highly respected organization, contributing to both client success and continued professional growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Self-employed
01.2017 - Current
property management portfolio
short term rental management portfolio
transaction management
Analyze market trends, conditions, & activities to accurately advise clients on how to be competitive in the market
Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting based on current market conditions
Advise sellers on how to make homes more appealing to potential buyers
Funding Coordinator
Cain, Cain, and Janik, Estate Planners for Life
02.2024 - Current
Research and verify the accuracy of client-provided documentation, including property title records, deeds, public records, financial statements, and other ownership documents necessary for retitling assets into estate plans
Enter and maintain title and asset ownership information in specialized software systems to track client progress and trust funding status
Collaborate closely with estate planning attorneys and team members to prepare comprehensive estate planning and trust funding documents
Communicate with clients and their financial professionals to provide clear instructions for retitling ownership and updating beneficiary designations on financial assets
Coordinate the recording of new deeds to retitle real estate ownership into clients’ trusts, ensuring compliance with relevant regulations
Education & Career Development Manager – West Region
McGraw Real Estate Academy
06.2022 - 01.2024
Plan, develop, and deliver OREC approved pre and post licensing course material to students enrolled in the McGraw Oklahoma Sales License program, both in person and virtually
Develop, implement, and present OREC approved continuing education courses to McGraw agents across 8 offices
Collaborate with Brokers in each office to ensure the education needs of agents are being met
Contact prospective and current students to increase participation and ensure course completion
Work with McGraw Education Department team to implement policies and procedures for the Sales License program and to achieve goals established by McGraw Leadership
Senior Associate-Investment Publishing Team
TIAA
09.2014 - 09.2016
Lead Coordinator of multiple internal and external business partners to manage projects effectively
Implementation Manager of enhanced web experiences across TIAA-CREF web properties
Business Team Liaison who troubleshoots issues, coordinates reviews with data and technical partners, and manages communications across multiple platforms throughout the issue management process
Transition Manager-Client Solutions and Transitions Team
TIAA
11.2010 - 09.2014
Collaborated with internal client and team to develop solutions through delivery of final agreement
Delivery changes might include new or enhanced products and services as well as those related to the closure of products, features, provisions or tools
Provided a centralized control point as gatekeeper for product and services configuration
Ensured effective, controlled, and tested internal delivery of products and services to the organization product and service implementations
Financial Services Consultant-Inbound Call Center
Customer Care Coordinator-Customer Care Team
09.2006 - 04.2008
Assessed customer written complaints and verbal issues through various customer communication channels
Prioritized and assigned cases to the Customer Resolution Manager based on the nature and scope of the issues
Evaluated, logged and maintained issues in the case management tool, set expectations on the resolution of issues and assisted in taking measures to regain the confidence of customers
Ensured that all client issues were documented in accordance with regulatory requirements and internal standard operating procedures
Education
MBA - Business
University of Oklahoma
Norman, OK
Bachelor of Science - Business
Oklahoma State University
Stillwater, OK
Skills
Reliability
Critical thinking
Organizational skills
Active listening
Verbal and written communication
Interpersonal skills
Analytical thinking
Documentation review
Professionalism
Time management abilities
Microsoft Office Suite
Customer service
Certification
Current
Real Estate License-State of Oklahoma: January 2017-Present
Past
NASD Series 7: General Securities Representative License 2003-2018
NASD Series 66: Uniform Combined State Law License 2003-2018
Life and Health Insurance License: 2003-2018
Timeline
Funding Coordinator
Cain, Cain, and Janik, Estate Planners for Life
02.2024 - Current
Education & Career Development Manager – West Region
McGraw Real Estate Academy
06.2022 - 01.2024
Real Estate Agent
Self-employed
01.2017 - Current
Senior Associate-Investment Publishing Team
TIAA
09.2014 - 09.2016
Transition Manager-Client Solutions and Transitions Team