Beth Akerman

• Participated in ongoing professional development opportunities aimed at expanding knowledge of best practices for supporting individuals in recovery.
• Developed therapeutic rapport with clients through empathetic listening and genuine interest in their experiences and perspectives.
• Improved patient recovery rates by implementing personalized care plans and providing consistent support.
• Enhanced team collaboration in the treatment process through effective communication and active participation in interdisciplinary meetings.

• Worked directly with the Program Manager to establish guidelines, best practices, client tracking, and expectations in the development and application of this position.
• Worked with members early in recovery from or struggling with mental health and/or addiction challenges to provide support and referral services.
• Maintained weekly contact with library patrons as applicable.
• Submited data and other reporting in a timely fashion.
• Developed relationships with community partners.
• Responded to all phone calls and emails within 1 business day.
• Acted as a representative on behalf of Peer Kent as needed with regards to community collaborations and events as assigned by the Program Manager. This includes reporting back to the Program Manager with updates and for direction on how to proceed with our involvement.
• Maintained clear communication with staff and volunteers. This includes keeping the Program Manager updated on weekly schedules and copied on all important communication.
• Attended on-going training programs offered to enhance effectiveness of role.
• See addendum for additional responsibilities.

• Engaged, inspired, and facilitated meaningful conversations with members served that assist the person to explore, create, and meet their own recovery goals.
• Provided consultation to the team to promote and reinforce each member’s point of view and preferences are recognized, understood, respected, and integrated into services and self-help programming.
• Responded to critical situations with high level engagement and de-escalation skills which support a least restrictive environment for individuals experiencing an emergency related to a mental health/addiction challenge.

· Exceed sales goals by executing new phone sales, upgrades, and accessory bundling.

· Proactively started conversations with shoppers

· Explained wireless solutions to buyers in simple, easy-to-understand terms.

· Recommend personalized solutions/baskets to customers.

· Taught clientele how to enjoy their new products through successful setup and activation.

· Keep wireless planogram displays fully stocked and flawless.

• Generate retail sales
• Catered to customers' needs by creating connections and asking the right questions.
• Positioned product insights and solution recommendations to provide customers with a complete top-down sales solution.
• Closed sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions.
• Continuously developed myself through ongoing training and up-skill in operational functions across merchandising and inventory.