Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Beth Andrews

Reno

Summary

Dynamic professional with a proven track record at Safeway, excelling in customer service and staff development. Adept at operations management and strategic planning, I consistently exceeded performance targets while fostering strong client relationships. Skilled in CRM and training management, I enhance team productivity and drive customer retention through effective problem-solving and collaboration.

Overview

2026
2026
years of professional experience

Work History

Assistant General Manager

Safeway
  • Provided exceptional service by promptly answering inbound calls and maintaining professional communication throughout interactions.
  • Resolved complex customer issues through careful research, problem-solving skills, and collaboration with internal departments when necessary.
  • Boosted sales of bank products and services by providing personalized recommendations to customers.
  • Participated in ongoing training sessions to stay current on industry trends, regulatory changes, and new product offerings.
  • Assisted in training new team members by sharing expertise, offering guidance, and serving as a positive role model for customer service excellence.
  • Managed high call volume efficiently while maintaining a focus on delivering an outstanding customer experience every time.
  • Fostered strong relationships with clients by attentively listening to their concerns, demonstrating empathy, and offering appropriate solutions or escalations when required.
  • Exceeded performance targets with consistent achievement of call handling metrics and quality standards.
  • Assisted customers in navigating online banking platforms, ensuring a seamless and user-friendly experience.
  • Contributed to positive workplace culture by actively participating in team meetings, sharing best practices, and supporting colleagues as needed.
  • Streamlined account management for clients through detailed record-keeping and timely followups.
  • Achieved personal sales goals while contributing to the overall success of the call center team.
  • Continuously sought feedback from supervisors and peers to identify areas for growth and improvement in both individual and team performance.
  • Supported cross-selling initiatives by identifying opportunities during calls to introduce relevant bank services or products that addressed customers'' financial objectives.
  • Enhanced customer satisfaction by effectively addressing and resolving banking inquiries.
  • Increased client retention by offering tailored financial solutions aligned with their specific needs and goals.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Analyzed customers' financial information to deliver personalized account guidance.

Call Center Administrator

Inc Authority
05.2023 - 07.2025
  • Streamlined call center operations by implementing best practices to enhance productivity.
  • Maintained open lines of communication with agents and management to support development.
  • Monitored calls for compliance with industry regulations, offering constructive feedback to agents.
  • Trained new hires on policies and procedures, ensuring a knowledgeable workforce.
  • Managed high call volume effectively, escalating issues as needed for resolution.
  • Updated records and reports systematically to ensure accurate communication tracking.
  • Cultivated positive work environment through recognition programs that boosted morale.
  • Entered phone calls, emails, and files into computerized maintenance management system efficiently.

Office Manager

Silver State Towing
05.2016 - 03.2020
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Completed bi-weekly payroll for 30 employees.

Executive Assistant

Ziegler &Ames
07.2013 - 05.2016
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
  • Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
  • Used advanced software to prepare documents, reports, and presentations.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Call Center Personal Banker

Wells Fargo & Company
08.2010 - 07.2013
  • Provided exceptional service by promptly answering inbound calls and maintaining professional communication throughout interactions.
  • Resolved complex customer issues through careful research, problem-solving skills, and collaboration with internal departments when necessary.
  • Boosted sales of bank products and services by providing personalized recommendations to customers.
  • Participated in ongoing training sessions to stay current on industry trends, regulatory changes, and new product offerings.
  • Assisted in training new team members by sharing expertise, offering guidance, and serving as a positive role model for customer service excellence.
  • Managed high call volume efficiently while maintaining a focus on delivering an outstanding customer experience every time.
  • Fostered strong relationships with clients by attentively listening to their concerns, demonstrating empathy, and offering appropriate solutions or escalations when required.
  • Exceeded performance targets with consistent achievement of call handling metrics and quality standards.
  • Assisted customers in navigating online banking platforms, ensuring a seamless and user-friendly experience.
  • Contributed to positive workplace culture by actively participating in team meetings, sharing best practices, and supporting colleagues as needed.
  • Streamlined account management for clients through detailed record-keeping and timely followups.
  • Achieved personal sales goals while contributing to the overall success of the call center team.
  • Continuously sought feedback from supervisors and peers to identify areas for growth and improvement in both individual and team performance.
  • Supported cross-selling initiatives by identifying opportunities during calls to introduce relevant bank services or products that addressed customers'' financial objectives.
  • Enhanced customer satisfaction by effectively addressing and resolving banking inquiries.
  • Increased client retention by offering tailored financial solutions aligned with their specific needs and goals.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Analyzed customers' financial information to deliver personalized account guidance.

Education

Associate of Applied Science - Computer Business Management

Career College of Northern Nevada
Reno, NV

Bookkeeping

Ashford University
San Diego, CA
08.2022

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Employee relations
  • Food safety and sanitation
  • Training and development background
  • Employee scheduling
  • Customer relationship management (CRM)
  • Strategic planning skill
  • Customer retention
  • Business operations
  • International business
  • Teamwork and collaboration
  • Customer service
  • Staff hiring
  • Customer service management
  • Scheduling
  • Employee motivation
  • Hiring and onboarding
  • Schedule management
  • Decision-making
  • Payroll administration and timekeeping
  • Training management

    • Administrative management

  • Sound judgment
  • Desktops, laptops, and mobile devices
  • Proficient in Microsoft Office

Accomplishments

Safety Superstar at Safeway for maintaining 6 years of accident free days.


Silver club for cross-selling and revenue 6 months in a row at Wells Fargo.


Employee of the Month twice in 2024. January and December at Inc Authority.

Timeline

Call Center Administrator

Inc Authority
05.2023 - 07.2025

Office Manager

Silver State Towing
05.2016 - 03.2020

Executive Assistant

Ziegler &Ames
07.2013 - 05.2016

Call Center Personal Banker

Wells Fargo & Company
08.2010 - 07.2013

Assistant General Manager

Safeway

Associate of Applied Science - Computer Business Management

Career College of Northern Nevada

Bookkeeping

Ashford University

Similar Profiles

CREATE PROFILE
Beth Andrews