Beth Ankney
Mounds
Summary
Dynamic leader with a proven track record at Mental Health Association of Oklahoma and Tulsa Day Center, enhancing tenant satisfaction and streamlining operations. Expert in affordable housing knowledge and crisis management, I excel in fostering collaboration and improving project outcomes. Achieved significant advancements in client self-sufficiency and housing stability, demonstrating exceptional problem-solving and communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Lead Rapid Rehousing Program
Tulsa Day Center
06.2019 - Current
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Assisted applicants in filling out housing applications and verifying assets.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
- Coordinated eviction prevention efforts by mediating disputes between landlords and tenants, ultimately preserving stable housing situations for at-risk individuals.
- Enhanced community relationships with local organizations, leading to increased resources and support for residents.
- Provided ongoing support to clients by conducting regular follow-ups and monitoring progress towards self-sufficiency goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Team Lead Permanent Supportive Housing Program
Mental Health Association of Oklahoma
09.2016 - 02.2019
- Coordinated team activities to enhance productivity and streamline operations.
- Improved project outcomes by fostering collaboration and encouraging open communication among team members.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Managed the application process, thoroughly reviewing documents for accurate income verification and eligibility determination.
- Oversaw the leasing process from initial inquiry through move-in preparations to ensure seamless transitions for new tenants.
- Calculated tenant rent amounts to prepare leases and contracts.
- Oversaw housing plans for over 220 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
- Collaborated with maintenance teams to address repair requests in a timely manner, keeping properties safe and habitable for residents at all times.
- Improved tenant satisfaction by promptly addressing concerns and providing effective solutions.
- Provided comprehensive support services to residents, connecting them with necessary resources to increase selfsufficiency.
Education
Master of Arts - Social Work
University of Oklahoma
Tulsa, OK05-2015
Associate of Arts - Human Skills
Tulsa Community College
Tulsa, OK05-2011
Bachelor of Arts - Psychology
Texas State University
San Marcos, TX05-1993
Skills
- Team leadership
- Project management
- Strategic planning
- Conflict resolution
- Goal setting
- Time management
- Problem solving
- Process improvement
- Decision making
- Employee development
- Client relations
- Crisis management
- Affordable Housing Knowledge
- Compliance monitoring
- Case management
- Landlord relations
- Eviction prevention
- Housing policy expertise
- Homelessness solutions
- Collaboration and teamwork
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Verbal and written communication
- Decision-making
- Client needs assessments
- Documentation skills
- Microsoft office
Certification
- Behavioral Health Case Manger II
Timeline
Team Lead Rapid Rehousing Program
Tulsa Day Center
06.2019 - Current
Team Lead Permanent Supportive Housing Program
Mental Health Association of Oklahoma
09.2016 - 02.2019
Master of Arts - Social Work
University of Oklahoma
Associate of Arts - Human Skills
Tulsa Community College
Bachelor of Arts - Psychology
Texas State University
Similar Profiles
Michelle StewartMichelle Stewart
Volunteer at Tulsa Dream CenterVolunteer at Tulsa Dream Center
Ronda BeaupreRonda Beaupre
Registered Nurse at Tulsa Center for Behavioral HealthRegistered Nurse at Tulsa Center for Behavioral Health
Petra KendallPetra Kendall
Staff Nurse at Tulsa Endoscopy CenterStaff Nurse at Tulsa Endoscopy Center
Ty KennedyTy Kennedy
Sales Associate at WalmartSales Associate at Walmart
Zamayra GarciaZamayra Garcia
Delivery Driver at WalmartDelivery Driver at Walmart