Beth-Ann House
South Daytona,FL
Summary
Results-focused billing professional with track record in managing utility accounts and billing inquiries. Skilled in resolving billing issues and maintaining accurate records. Known for collaborative teamwork and adaptability in dynamic environments, ensuring reliable and efficient service delivery.
Overview
12
12
years of professional experience
Work History
Utility Billing Clerk
City of South Daytona
08.2024 - 05.2025
- Maintained updated customer account information, providing accurate billing statements and addressing inquiries promptly.
- Improved accuracy in meter reading data collection, resulting in fewer billing discrepancies and disputes.
- Simplified complex rate structures for customers through clear explanations, enhancing understanding of billed services.
- Resolved customer complaints regarding their utility bills, fostering positive relationships between the company and its clients.
Assistant Office Manager
Wood Creek Water District
11.2013 - 08.2024
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
- Organized company events and meetings, contributing to an engaging workplace culture that promoted collaboration among employees.
- Collaborated closely with other departments in order to achieve shared goals efficiently.
Education
Associate of Arts - General Studies
Daytona State College
Daytona Beach, FL05-2004
Skills
- Payment processing
- Software navigation
- Utility billing knowledge
- Cash handling experience
- Customer service
- Data entry
- Account management
- Billing and invoicing
Timeline
Utility Billing Clerk
City of South Daytona
08.2024 - 05.2025
Assistant Office Manager
Wood Creek Water District
11.2013 - 08.2024
Associate of Arts - General Studies
Daytona State College
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