To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Store Manager
Burlington Stores
07.2011 - 09.2022
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Roll out new initiatives for company.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
I ensured that all merchandising standards where in place by training and working with assistant mangers,
Planned and executed seasonal sets as per company directive
Executive bi yearly inventory process to ensure that company was profitable
Trained staff on the importance of shortage control and implemented company shortage programs. for both back of house and front of house
Store Manager
Old Navy
09.2003 - 04.2010
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
HIred and on boarded new employees.
Roll out new initiatives for company.
Trained staff on the importance of shortage control and implemented company shortage programs. for both back of house and front of house.
Planned and executed seasonal sets as per company
directive
Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
Completed routine store inventories.
Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Mentored team members to enhance professional development and accountability in workplace.
Maintained customer satisfaction with quick and professional handling of product returns.
Collaborated with upper management to develop strategic plans for store growth and expansion.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Associate of Business Administration - Business Administration And Management
Massasoit Community College
Brockton, MA
05.2026
Skills
Customer Service
Problem-Solving
Customer Relations
Multitasking and Organization
Retail Operations
Stockroom Management
Hiring and Training
Detail Oriented
Leadership Development
Sales Growth
Coaching and mentoring
Merchandise Strategizing
Accomplishments
Burlington Stores store manager for 1st quarter in 2013.
Deans list for 2023-2024 at Massasoit Community College
Member of Phi Theta Kappa Honor Society
Completed full remodel of store.
Timeline
Store Manager
Burlington Stores
07.2011 - 09.2022
Store Manager
Old Navy
09.2003 - 04.2010
Associate of Business Administration - Business Administration And Management
Massasoit Community College
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