BETH ANN YOUNG
Louisville,OH
Summary
Dedicated Customer Experience Agent with a passion for delivering exceptional service to promote customer loyalty. Skilled in problem-solving and committed to researching and identifying lasting solutions for customers. Seeking a full-time position in a dynamic business office environment to leverage expertise.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Experience Representative
ForeverLawn®
Louisville, OH
03.2024 - Current
- Assisted customers in navigating the website and providing technical support.
- Provided customer service through live chat, email, and phone support.
- Resolved customer inquiries and complaints in a timely manner.
- Ensured customer satisfaction by responding to queries quickly and accurately.
- Developed strategies to improve the overall customer experience.
- Coordinated with other departments to ensure customer requests were addressed promptly.
- Handled escalated calls from customers with professionalism and empathy.
- Provided training and mentoring for new Customer Experience Representatives.
- Performed administrative tasks such as data entry, filing documents, scheduling appointments.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Attended conferences and seminars related to improving the customer experience.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Administrative Assistant in Admissions Department
Stark State College
North Canton, USA
08.2012 - 06.2023
- Schedule appointments for new students
- Guide perspective students through the admissions process
- Assist all advisors where needed
- Provide information and direction to any student needing help
- Log and process incoming college transcripts
- Assign Advisors
- Assist with Customer Retention Management for Ohio Means Jobs
- Knowledge of PRIME software (GSTARS)
- Print and execute new students' acceptance letters
- Set up vouchers for all students taking entrance exam
- Proctor students testing online
- Enter student accuplacer scores
- Answer multiple phone lines
- Help students with their student accounts
- Assists with any projects or events where needed
- Hire and train student workers
Student worker in Automotive Technologies
Stark State College
North Canton, USA
01.2009 - 12.2009
- Answered phones
- Greeted guests
- Helped students
- Assisted instructors as needed
- Took meeting minutes
- Typed and edited numerous documents
- Made packets and did mailings
Student worker in Business Division
Stark State College
North Canton, USA
08.2008 - 01.2009
- Answered phones
- Helped students
- Assisted with the CODI Newsletter each month
- Assisted the head Administrator with duties
- Assisted the Dean of the division with numerous projects
- Helped all instructors as needed
Associate Consultant
Clinique Laboratories
North Canton and Akron, USA
09.2006 - 01.2008
- Assisted customers with make-up decisions
- Scheduled consultations
- Scheduled and performed make-over's
- Called customers for follow-up consultations
Education
Associate Degree - Legal Assistant/Office Administration
Stark State College of Technology
North Canton, OH01.2010
Skills
- Proficient in Microsoft Outlook
- Proficient in Microsoft Word
- Proficient in Microsoft Access
- Proficient in Microsoft Excel
- Proficient in Microsoft PowerPoint
- Appointment Scheduling
- Complaint resolution
- CRM Software
- Customer Service
- Call Documentation
- Computer Skills
- Professional telephone demeanor
- Analytical Thinking
- Customer Account Management
- Salesforce CRM
- Record-keeping
- Customer service excellence
- Customer Relationship Management
Coursework
- Business Law and Ethics
- Keyboarding and Formatting
- Legal Terminology
- Legal Office Applications
- Legal Writing, Analysis, and Research
- Records Management
- Microsoft Office Applications
- Business Management
- Medical Terminology
References
Available Upon Request
Certification
- Certified Customer Experience Professional (CCEP) - Customer Service Institute of America.
- Microsoft Office Specialist (MOS) - Microsoft.
- Salesforce Certified Administrator - Salesforce.
Timeline
Customer Experience Representative
ForeverLawn®
03.2024 - Current
Administrative Assistant in Admissions Department
Stark State College
08.2012 - 06.2023
Student worker in Automotive Technologies
Stark State College
01.2009 - 12.2009
Student worker in Business Division
Stark State College
08.2008 - 01.2009
Associate Consultant
Clinique Laboratories
09.2006 - 01.2008
- Certified Customer Experience Professional (CCEP) - Customer Service Institute of America.
- Microsoft Office Specialist (MOS) - Microsoft.
- Salesforce Certified Administrator - Salesforce.
Associate Degree - Legal Assistant/Office Administration
Stark State College of Technology
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