Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Beth Arrowsmith

Beth Arrowsmith

Sparks,NV

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the education and hospitality industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience

Work History

Merchandise Associate

HomeGoods
06.2020 - Current
  • Deliver exceptional, by engaging and interacting with all customers
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Accurately processes and prepares merchandise for the sales floor following company procedures and standards
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Built end caps and aisle displays to highlight products and support latest promotions.

Guest Experience Associate

Evolve Vacation Rental
02.2023 - 05.2023
  • Acted as frontline contact for guests booked with Evolve Properties
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Communicated in inbound and outbound phone, email and chats with guests and distribution partners
  • Acquired further knowledge of Salesforce (CRM)
  • Hit highest QA metrics right after training (April '23) and continued into following month (May '23)
  • Selected to assist with new training classes with phone shadows a month out of training (April '23)
  • Developed skills in time-management in a remote environment
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Guest Service Representative

The Walt Disney Company - ShopDisney
10.2021 - 01.2023
  • Assist guest with order and product related inquiries
  • Navigate between multiple and concurrent computer applications to include phone, chat, and email
  • Provide Guest Service when problems arise and help find solutions
  • Adaptability to the fluctuating needs of business operations
  • Knowledge with Zendesk, Sterling, Salesforce, and Avaya
  • Crossed trained in Build-a-Band (Shop Disney Parks) calls and emails February 2022 and gained knowledge in Guest Service Suite (GSS)
  • Crossed trained in Merchandise Guest Service (In-Park Purchases) calls and emails April 2022 and gained knowledge in Mulan

Online ESL Teacher

VIPKID
10.2019 - 03.2021
  • Implement VIPKIDs curriculum on an online platform to students aged four to twelve living in China
  • Conduct lessons lasting approximately twenty-five minutes using interactive PowerPoint and live video chat
  • Provide feedback to parents and other educators at the conclusion of each lesson to enhance student outcomes
  • Interacted with students and parents via email, instant messaging, threaded discussion and synchronous chat
  • Identified, selected and modified instructional resources to meet needs of each individual student

Preschool Teacher

Stepping Stones Preschool
04.2017 - 05.2020
  • Develop weekly lesson plans and lead classroom activities
  • Carry out classroom routines and curriculum
  • Collaborate and communicate daily with parents and staff in person and through an app based daily reporting system
  • Maintain a personal and professional relationship with children and parents
  • Addressed behavioral and learning issues with parents and daycare management.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Participate in the setting up, breaking down and cleaning of classrooms
  • Assisted teachers in all five age-range classrooms (infant, toddlers, twos, threes, and fours) as a floating teacher before becoming the lead teacher in the twos classroom (May 2018)
  • Selected as Employee of the Month in July 2019 and May 2020

Travel Agent

Gateway To Magic
03.2015 - 12.2018
  • Completed travel arrangements for clients with air, hotel, cruise, and ground transportation vendors
  • Prepared detailed itineraries upon bookings to ensure accuracy of reservations and provided confirmation to clients
  • Called vendors to ensure extension of payment deadlines when necessary
  • Ensure accommodations meet specifications of requesting party
  • Keep up to date knowledge of vacation, tour, and cruise areas and tour packages

Preschool Teacher

Growing Brilliant
07.2015 - 03.2017
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Assisted and supervised 12 children through entire school day.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Established positive communication with parents in daily conversation and formal conferences.

Preschool Teacher

KinderCare Learning Centers
11.2012 - 01.2015
  • Promoted from Toddler Teacher to Lead Discovery Preschool within 16 months of employment
  • Planned and conducted daily activities for children including circle time, daily curriculum, and outdoor activities
  • Implemented company created curriculum and developed corresponding activities for each theme
  • Completed student assessments using classroom observations, completed student profiles and lead parent conferences
  • Responsible for family style serving of healthy lunch and snack
  • Helped foster and facilitate play and cooperation between children
  • Development relationships with each family, communicated regularly and shared milestones

Travel Agent

Magical Vacations By Me
11.2011 - 12.2012
  • Prepared travel itineraries for clients
  • Arranged air, hotel, cruise, and ground transportation for clients
  • Calculated travel and accommodation costs within clients’ budget and offered recommendations for cost savings such as off-season tours
  • Provided travel brochures and destination literature with points of interest relevant to clients’ needs

Front Desk Agent/Reservations Agent

Crown Plaza Hotel
08.2010 - 04.2011
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Assist with Front Desk on billing issues and work as backup when needed
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Assist Sales Team with all group rooming list and reservations
  • Set up all routing and direct billing to 3rd parties
  • Rooms Controller
  • Trained and became efficient with Opera Hotel System

Leasing Consultant

Pacific West Management
11.2008 - 07.2009
  • Selling benefits of apartment homes to interested renters on the phone and in person; providing excellent customer service
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Processed applications, running credit checks, verifying employment a previous rental history, creating lease documents, making keys, and preparing for move-in
  • Responded to requests and scheduled appointments for property showings.
  • General office duties: filing, faxing, sorting mail, photocopying, cleaning, ordering supplies, answering phones, A/P
  • Collected rent and tracked resident payments and information in computer system.
  • Greeted clients, showed apartments, and prepared leases.

Campus Recruiter

Walt Disney Company
08.2008 - 12.2008
  • Chosen representative of the Disney College Program on the CSUS campus
  • Marketing the program to students and faculty and making a final presentation to students
  • Using creative ways to educate students on the program
  • Using simple tactics of hanging posters, handing out rack cards and lawn signage for promoting

Food & Beverage Supervisor

Natomas Park Masters Association
02.2008 - 06.2008
  • Oversaw daily operations of café, registers, inventory, members & staff
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Trained and supervised 5 employees on register, alcohol serving, and food preparation
  • Inventory and ordering of all products
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Monitored food quality and freshness throughout day.

Front Desk Agent

Walt Disney World Resort
08.2007 - 01.2008
  • Chosen participant in the Disney College Program in Hospitality
  • Checked in/out an average of 100 guests a day into 1,967 resort suites
  • Used internal software to process reservations, check-ins and check-outs.
  • Convention guest check-in and convention room setup
  • Received two Fan-antic cards during my College Program for excellent customer service
  • Educated through Disney University in the ACE accredited course Disney Experiential Learning
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Collected room deposits, fees, and payments.

Education

Some College (No Degree) - Early Childhood Education

Foothill College
Los Altos, CA

Bachelor of Science - Parks, Recreation, And Leisure Studies

California State University - Sacramento
Sacramento, CA
12.2008

Associate of Arts - Liberal Arts

Sierra College
Rocklin, CA
12.2005

Skills

  • Active Listening
  • Problem-Solving Ability
  • Exceptional Communicator
  • Customer Service
  • Inbound and Outbound Calling
  • Problem Resolution
  • Guest Satisfaction
  • Call Volume and Quality Metrics
  • Understanding Customer Needs
  • Speaking Clearly
  • MS Office Proficiency

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Guest Experience Associate

Evolve Vacation Rental
02.2023 - 05.2023

Guest Service Representative

The Walt Disney Company - ShopDisney
10.2021 - 01.2023

Merchandise Associate

HomeGoods
06.2020 - Current

Online ESL Teacher

VIPKID
10.2019 - 03.2021

Preschool Teacher

Stepping Stones Preschool
04.2017 - 05.2020

Preschool Teacher

Growing Brilliant
07.2015 - 03.2017

Travel Agent

Gateway To Magic
03.2015 - 12.2018

Preschool Teacher

KinderCare Learning Centers
11.2012 - 01.2015

Travel Agent

Magical Vacations By Me
11.2011 - 12.2012

Front Desk Agent/Reservations Agent

Crown Plaza Hotel
08.2010 - 04.2011

Leasing Consultant

Pacific West Management
11.2008 - 07.2009

Campus Recruiter

Walt Disney Company
08.2008 - 12.2008

Food & Beverage Supervisor

Natomas Park Masters Association
02.2008 - 06.2008

Front Desk Agent

Walt Disney World Resort
08.2007 - 01.2008

Some College (No Degree) - Early Childhood Education

Foothill College

Bachelor of Science - Parks, Recreation, And Leisure Studies

California State University - Sacramento

Associate of Arts - Liberal Arts

Sierra College

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Beth Arrowsmith