BETH BABL
Commerce City,CO
Summary
Experienced Quality Control Specialist with over 25 years of knowledge and a proven track record in visual inspection and quality assurance. Expert in developing solutions for product quality issues, while fostering high customer satisfaction through effective problem-solving and interpersonal skills. Successfully streamlined standard operating procedures, enhancing team collaboration and operational efficiency. Driven by a passion for continuous learning and successfully navigating change.
Overview
25
25
years of professional experience
Work History
Senior Quality Control Specialist
S&P Global
Englewood, CO
03.1999 - 04.2024
- Performed visual inspections of finished products.
- Investigated customer complaints regarding product quality issues and developed appropriate solutions.
- Prepared and presented detailed reports on quality metrics, trends, and improvement initiatives to management.
- Identified quality problems and recommended solutions.
- Performed inspections of incoming CD's, DVD's, Hardcopy surplus standards, products and standards to ensure compliance with quality standards.
- Reorganized and revised standard operating procedures to streamline processes and improve communication and collaboration.
- Investigated or reported questionable test results.
- Coordinated with cross-functional teams to address quality issues and implement corrective actions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently. Trained other team members.
Skills
- Visual inspection
- Quality assurance
- Standard operating procedures
- Customer service
- Problem solving
- Attention to detail
- Interpersonal skills
- Finished goods inspection
- Time management
- Organizational skills
- Multitasking capacity
Timeline
Senior Quality Control Specialist
S&P Global
03.1999 - 04.2024
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