Beth Barry
Wagoner
Summary
Dynamic and compassionate professional with extensive experience as a Funeral Director Personal Assistant at Shipman Funeral Home & Crematory. Proven ability to enhance client satisfaction through empathetic communication and regulatory compliance. Skilled in managing financial operations and orchestrating personalized memorial services, ensuring dignified care for the deceased and support for grieving families.
Overview
9
9
years of professional experience
Work History
Funeral Director Personal Assistant
Shipman Funeral Home & Crematory
08.2020 - Current
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Improved client satisfaction by providing compassionate and personalized funeral services.
- Managed financial transactions and record-keeping with accuracy and confidentiality.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Collaborated with clergy members to plan meaningful and respectful memorial services.
- Organized staff schedules to ensure adequate coverage during peak hours or high-volume periods.
- Secured and filed burial permits and made funeral arrangements.
- Coordinated transportation logistics for timely arrival of deceased to final resting place.
- Advocated for needs and wishes of bereaved families, ensuring their voices were heard and respected throughout planning process.
- Responded to emergency calls with sensitivity and professionalism, offering immediate support during times of need.
- Built strong relationships with local clergy, cemeteries, and other funeral service providers, facilitating smooth coordination of services.
- Enhanced family satisfaction by providing compassionate and tailored funeral services.
- Enhanced funeral home's online presence, updating website and social media platforms to better connect with community.
- Conducted pre-planning consultations, assisting individuals in making informed decisions about their own or loved one's final arrangements.
- Customized funeral services to reflect unique lives of deceased, ensuring their legacy was honored and remembered.
- Orchestrated memorable and personalized memorial services, honoring lives of deceased.
- Ensured dignified care of deceased, maintaining highest standards of ethical practices.
- Managed financial operations, including budgeting and billing, to keep funeral home financially healthy.
- Coordinated transportation of remains between medical facilities, funeral home and burial locations.
- Completed death certificates, burial permits and other legal documents for families.
- Helped families select funeral and burial details from range of available options.
- Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
- Arranged clergy, music and other service details for clients.
- Worked with cemeteries to schedule grave opening and closing.
- Assisted clients with pre-arranging funeral services.
- Managed timing of floral deliveries for multiple services per day.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Used discretion when handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Accomplished project deadlines by assisting with task completion whenever required.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained entire family's schedule and organized events.
- Provided emotional support and companionship to clients.
Medical Assistant
Pack Family Clinic
01.2019 - 09.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Measured patient pulse oximetry.
Patient Care Technician
DaVita Dialysis
02.2016 - 12.2018
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Reduced stress for patients and families through effective communication and empathetic support.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Education
High School Diploma -
Wagoner High School
Wagoner, OK05-2000
Skills
- OSHA regulations
- Compassionate communication
- Regulatory compliance
- Pricing structures
Timeline
Funeral Director Personal Assistant
Shipman Funeral Home & Crematory
08.2020 - Current
Medical Assistant
Pack Family Clinic
01.2019 - 09.2020
Patient Care Technician
DaVita Dialysis
02.2016 - 12.2018
High School Diploma -
Wagoner High School
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