Beth Barth
Powell ,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
Work History
Contact Center Manager
Liberty Mutual And State Auto Insurance
04.2019 - 09.2023
- Proven leadership/general management skills, an expert level of understanding and knowledge of the property/casualty industry in the areas of Service, Underwriting, Processes, System Knowledge, and Products including Personal Lines, Commercial Lines, and Internal Sales
- Led a team with a focus on staffing, training, coaching, development, and workforce management.
- Month-over-month success in all service KPIs
- Managed the strategic navigation of the service team going through a transition to Liberty in 2022 and 2023 including the associates and the book of business.
Platform Agency Specialist
State Auto Insurance
04.2018 - 04.2019
- Serve as operations, processing, and project management lead for the Platform Team.
- Work with the Platform Agency Team on various aspects of non-traditional, digital distribution of Personal Lines and Commercial Lines insurance products; including operations of the State Auto Inside Agency. Role encompasses areas of expertise including insurance underwriting, sales, and distribution; technology and digital user experience; and insurance operations.
- Developed the training and materials for the new agency appointments and onboarding new agents as they become appointed with State Auto.
- Served as liaison between key stakeholders during Platform IT integrations, and closely oversees integration projects.
- Lead the training and onboarding sessions for new Customer Service Representatives and Inside Sales Agents on the Platform Team.
Business Analyst
State Auto Insurance
01.2017 - 04.2018
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Personal Insurance Underwriting Training Lead
State Auto Insurance
10.2014 - 01.2017
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Developed and improved training courses to increase staff performance and overall training effectiveness.
- Oversaw day-to-day functions of training department.
- Evaluated training needs to improve training quality.
Personal Insurance Underwriting Support Supervisor
State Auto Insurance
01.2013 - 10.2014
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
Personal Insurance Underwriter
State Auto Insurance
10.2010 - 01.2013
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Collaborated with other professionals to develop innovative underwriting solutions.
Sales Specialist
State Auto Insurance
04.2008 - 10.2010
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Residential Real Estate Agent
Coldwell Banker King Thompson
05.2005 - 01.2009
- Guided clients from beginning to end of home buying process in choosing right property.
- Cultivated strong relationships with agents, lenders and title companies.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Generated leads and qualified prospects, facilitating smooth property transactions.
Escrow Officer
LandSel Title
09.2002 - 05.2005
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Managed real estate closing process in compliance with applicable standards and legal requirements.
Alumni Director
Bishop Watterson High School
06.2000 - 07.2002
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Education
Bachelor of Arts - Sports Management
Ohio Wesleyan University
Delaware, OH05.2000
Skills
- Project management
- Customer service excellence
- Process improvement
- Crisis management
Timeline
Contact Center Manager
Liberty Mutual And State Auto Insurance
04.2019 - 09.2023
Platform Agency Specialist
State Auto Insurance
04.2018 - 04.2019
Business Analyst
State Auto Insurance
01.2017 - 04.2018
Personal Insurance Underwriting Training Lead
State Auto Insurance
10.2014 - 01.2017
Personal Insurance Underwriting Support Supervisor
State Auto Insurance
01.2013 - 10.2014
Personal Insurance Underwriter
State Auto Insurance
10.2010 - 01.2013
Sales Specialist
State Auto Insurance
04.2008 - 10.2010
Residential Real Estate Agent
Coldwell Banker King Thompson
05.2005 - 01.2009
Escrow Officer
LandSel Title
09.2002 - 05.2005
Alumni Director
Bishop Watterson High School
06.2000 - 07.2002
Bachelor of Arts - Sports Management
Ohio Wesleyan University
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