Summary
Overview
Work History
Education
Skills
References
Timeline
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Wilma Beck

Munford,TN

Summary

Senior Beauty Advisor at Walgreens with extensive experience in customer service and sales analysis. Demonstrated success in organizing promotional events that significantly increased customer engagement. Skilled in visual merchandising and inventory management, contributing to enhanced customer satisfaction and sales growth.

Overview

6
6
years of professional experience

Work History

Sr. Beauty Advisor

Walgreens
Memphis, TN
10.2008 - 04.2014
  • Greeted customers, provided product knowledge and advice to ensure customer satisfaction.
  • Organized special events such as makeup demonstrations, fashion shows or promotions.
  • Analyzed sales trends to recommend promotional activities or changes in product assortment.
  • Reviewed monthly financial statements to identify areas of improvement within the department.
  • Monitored stock levels of all products in order to replenish items as needed.
  • Performed inventory management duties such as stocking shelves, tracking sales data and ordering new merchandise.
  • Provided exceptional customer service by listening to customers' needs and preferences.
  • Maintained a clean and organized store environment to promote sales.
  • Created visually appealing displays that showcased featured items in an attractive manner.
  • Maintained accurate records of daily transactions using point-of-sale software systems.
  • Finalized purchases and processed payments.
  • Kept counter and display areas in clean and neat fashion.
  • Operated cash register, credit card machine and computer.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.

Customer Service Cashier

Walgreens
Memphis, TN
10.2008 - 06.2011
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Complied with all health and safety regulations while performing job duties.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Balanced cash drawers at the end of each shift.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Assisted customers with locating merchandise within the store.
  • Processed credit card transactions accurately and efficiently.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Operated cash registers to process payments for goods and services.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.

Education

High School Diploma -

Westside High
Memphis, TN
05-1989

Skills

  • Customer service and support
  • Product expertise
  • Visual merchandising
  • Inventory management
  • Sales analysis
  • Event planning
  • Point-of-sale systems
  • Effective communication
  • Time management
  • Team collaboration
  • Relationship building
  • Cash handling
  • Retail operations

References

References available upon request.

Timeline

Sr. Beauty Advisor

Walgreens
10.2008 - 04.2014

Customer Service Cashier

Walgreens
10.2008 - 06.2011

High School Diploma -

Westside High