Timeline
Work History
Overview
Education
Skills
Summary
Hi, I’m

Beth Beeson

Office Manager/Staff Accountant
Youngstown,OH
Beth Beeson

Timeline

Office Manager/Staff Accountant

Canteen Services of Steel Valley, Inc.
05.2016 - Current

Youngstown State University

Bachelor of Arts from Social Work
03.1983 - 05.1990

Work History

Canteen Services of Steel Valley, Inc.

Office Manager/Staff Accountant
05.2016 - Current

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Provided journal entries and performed accounting on accrual basis.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Enhanced financial decision-making capabilities by providing timely, accurate information to management through regular performance reports.
  • Achieved compliance with all tax regulations by staying updated on changes and conducting thorough reviews of financial operations.
  • Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
  • Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Tracked funds, prepared deposits and reconciled accounts.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Reduced outstanding accounts receivable by developing and enforcing stricter credit control policies.
  • Used advanced software to prepare documents, reports, and presentations.
  • Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Streamlined document management by transitioning to cloud-based storage solution.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Collected, arranged, and input information into database system.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Developed and maintained strong relationships with external auditors, ensuring smooth and efficient audit process.
  • Assisted with onboarding new staff members, providing orientation and support.
  • Enhanced client satisfaction by providing personalized support and promptly addressing inquiries.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
  • Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
  • Gathered financial information, prepared documents, and closed books.
  • Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Diminished outstanding debts by analyzing accounts for issues.
  • Used accounting software to issue tax returns and prepare consolidated reports.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
  • Maintained integrity of general ledger and chart of accounts.
  • Streamlined office operations by organizing filing systems, managing schedules, and maintaining accurate records.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.

Overview

9
years of professional experience
7
years of post-secondary education

Education

Youngstown State University
Youngstown, OH

Bachelor of Arts from Social Work
03.1983 - 05.1990

University Overview

  • Specialized in the Abuse and Neglect of Children and Elderly
  • Dean's List

Skills

Customer service

Office management

Organizational skills

Office administration

Data entry

Customer relations

Billing

Scheduling and calendar management

Payroll processing

Bookkeeping

Payroll and budgeting

Clerical support

Account reconciliation

Credit and collections

Relationship building

Mail handling

Inventory control

Staff management

Employee supervision

Human resources

Administrative oversight

Documentation and control

Policy implementation

Financial reporting

Financial tracking

Expense reporting

Financial accounting

Report preparation

Banking operations

Computer skills

MS office

Customer relationship management

Team leadership

Administration and reporting

Onboarding and orientation

Interpersonal relations

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Personable and adaptable, well-qualified for contributing effectively in collaborative environment. Equipped with foundational knowledge in customer service and strong communication skills. Capable of quickly learning and applying new skills to create positive impact.

Offering strong organizational skills and ability to maintain well-functioning office environment, eager to learn and grow in this role. Brings readiness to acquire essential administrative knowledge, coupled with proficiency in utilizing office software and handling clerical tasks.

Reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity. Excellent work ethic and attendance record.

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Beth BeesonOffice Manager/Staff Accountant