Kristy M. Siekert
Eagle
Summary
Professional management professional with robust experience in leading agency operations and driving client satisfaction. Known for fostering collaborative team environments and delivering impactful results. Reliable and adaptable, with expertise in strategic planning and resource management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Agency Manager
Allstate Insurance
09.2017 - Current
- Company Overview: Olp & Associates, LLC
- Oversee daily operations of a team of 6 employees
- Assist with onboarding new customers
- Run daily revenue reports
- Audit current customer files – track terminations and cancellations, maintain retention
- Process pay statements with commissionable items
- Sell property and casualty lines of business
- Take incoming calls and provide service to our existing customers
- Education and train new employees on lines of business, and how to utilize company systems
- Olp & Associates, LLC
Respiratory Intake Specialist
Home Care Medical
04.2017 - 09.2017
- Took incoming calls from patients to refill a prescription for respiratory care supplies
- Scheduled deliveries for care supplies
- Entered refill orders for oxygen supplies
- Verified demographics and insurance information for new patients
Hospital Billing Follow-up Representative
ProHealth Care Inc.
09.2015 - 04.2017
- Research reasons for claim denials and work to get denial decisions overturned
- Contacts various insurance companies to provide additional information when requested
- Gathers appropriate documentation from insurance contracts and patient files to send with appeals
- Ensures timely payment of claims through consistent and thorough contact with insurance companies
- Collects data from specific trends of same denials
Billing Specialist/Intake Coordinator
Knueppel Healthcare Services, Inc.
08.2013 - 09.2015
- Commercial insurance claim processing
- Review/management of client accounts
- Manage accounts receivable clients
- Reconcile old accounts
- Answer phone calls from clients and various insurance companies
- Verifying Patient Benefits
Education
General Education Courses -
WCTC
01.2009
High School Diploma -
Greenfield HS
01.2007
Skills
- More than a decade of experience in customer service within high-volume sectors, with extensive knowledge of proprietary information systems, including Microsoft Office and web browsers
- Exceptional oral, written, and interpersonal communication skills, complemented by a personable demeanor that fosters strong business relationships with colleagues, potential hires, and external partners
- Comprehensive understanding of the insurance and investment sectors
- Demonstrated reliability and efficiency, capable of working independently or under supervision, regardless of the stress or demands of the work environment
- Ability to manage multiple projects concurrently without compromising performance
Certification
Property and Casualty, 2017, active with ongoing CE
Timeline
Agency Manager
Allstate Insurance
09.2017 - Current
Respiratory Intake Specialist
Home Care Medical
04.2017 - 09.2017
Hospital Billing Follow-up Representative
ProHealth Care Inc.
09.2015 - 04.2017
Billing Specialist/Intake Coordinator
Knueppel Healthcare Services, Inc.
08.2013 - 09.2015
High School Diploma -
Greenfield HS
Property and Casualty, 2017, active with ongoing CE
General Education Courses -
WCTC
Similar Profiles
Trevor ShortTrevor Short
Property Claims Evaluation Authority Consultant at Allstate InsuranceProperty Claims Evaluation Authority Consultant at Allstate Insurance
Krisann HosbachKrisann Hosbach
Licensed Insurance Agent at Allstate InsuranceLicensed Insurance Agent at Allstate Insurance
Keishun ClarkeKeishun Clarke
Catastrophe Claims Adjuster at Allstate InsuranceCatastrophe Claims Adjuster at Allstate Insurance