Beth Bingman
Mentor
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Reliable professional skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.
Overview
9
9
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work History
Machine Operator/Assembler
Mill Rose
Mentor
04.2025 - 08.2025
- Operated assembly machines to produce quality products efficiently.
- Assembled components following detailed blueprints and specifications.
- Maintained clean and organized workstations to promote safety.
- Collaborated with team members to meet production goals daily.
- Inspected finished products for defects and ensured quality standards.
- Adjusted machine settings for optimal performance during assembly runs.
- Loaded raw materials into machines for processing and assembly tasks.
- Followed safety protocols to minimize risks in the production environment.
- Loaded materials into production machinery according to instructions.
- Ensured safety regulations were followed at all times while operating machinery.
- Maintained accurate records of production data including quantity, type, and time frames of completed jobs.
- Followed established manufacturing processes to assemble components correctly.
- Organized workstations to maximize efficiency during assembly process.
- Verified production orders prior to starting set-up.
- Maintained clean work area to ensure safety and efficiency.
- Performed necessary quality checks on finished products before shipment.
Peer Support Volunteer
Trosa Triangle Residential Options For Substance Abusers
Durham
08.2023 - 03.2025
- Assisted peers with emotional support and active listening techniques.
- Facilitated group discussions to promote shared experiences and understanding.
- Provided resources and information on available community services and programs.
- Collaborated with team members to create a welcoming environment for participants.
- Documented participant feedback to improve future support initiatives.
- Maintained confidentiality and trust in all interactions with peers and participants.
- Educated clients on self-care practices such as mindfulness meditation, yoga, nutrition, exercise.
- Established positive relationships with peers by demonstrating empathy and understanding during interactions.
- Attended relevant workshops and seminars related to peer support work in order to stay up-to-date on current trends.
- Encouraged clients to participate in recreational activities that foster physical and emotional wellbeing.
- Participated in weekly team meetings with other Peer Support Volunteers and staff members to discuss client cases, share best practices, and brainstorm innovative solutions.
- Developed individualized treatment plans with clients to address their unique needs and challenges.
- Reported unusual activities in patient environments or conditions.
- Advised clients on available mental health resources within the local area.
- Created and maintained clean, healthy and safe living and working environments.
- Maintained comprehensive records of client progress towards recovery goals using an electronic database system.
Collections Agent
Kross, lieberman, and stone
Durham
02.2018 - 11.2018
- Contacted clients to discuss overdue accounts and payment arrangements.
- Negotiated payment plans to facilitate timely debt recovery.
- Resolved client disputes regarding billing and account discrepancies.
- Conducted follow-up calls to ensure compliance with payment agreements.
- Educated clients on their financial options and consequences of non-payment.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Negotiated payment plans with customers to ensure timely repayment of debt.
Customer Service Representative
IBM
Durham
10.2016 - 04.2017
- Assisted customers with inquiries and resolved issues promptly.
- Processed customer orders using the company's order management system.
- Maintained accurate records of customer interactions and transactions.
- Provided feedback to management on customer concerns and suggestions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
GED
Durham, North CarolinaSkills
- Machine operation
- Quality inspection
- Production documentation
- Safety compliance
- Time management
- Precision assembly
- Production preparation
- Manufacturing
- Good communication
- Manufacturing experience
- Teamwork and collaboration
- Complaint resolution
- Order processing
- Data entry accuracy
- Active listening
- Escalation management
- Call center experience
- Strong teamwork
- Typing [number] wpm
- Call center procedures
- Verbal and written communication
- Technical troubleshooting
- Payment processing
- Microsoft office expertise
- Customer relationship management (CRM)
- Inbound and outbound calling
- Positive and professional
- Calm demeanor
- High-energy attitude
- Courteous demeanor
- Adaptive team player
- Problem-solving
- Stress management
- Non-judgmental attitude
- Reliability and punctuality
- Substance abuse awareness
- Appointment scheduling
Certification
- Certificate in RBT (rational behavior training)
- Certificate in DBT (dialectical behavior therapy)
Affiliations
- Photography
- Family oriented
- Dedicated church member
- Volunteering for feed the homeless
References
References available upon request.
Timeline
Machine Operator/Assembler
Mill Rose
04.2025 - 08.2025
Peer Support Volunteer
Trosa Triangle Residential Options For Substance Abusers
08.2023 - 03.2025
Collections Agent
Kross, lieberman, and stone
02.2018 - 11.2018
Customer Service Representative
IBM
10.2016 - 04.2017
GED