Summary
Overview
Work History
Education
Skills
Timeline
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Beth Bowens

Beth Bowens

Kingston,NY

Summary

People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying any needs to develop and deliver creative solutions.

Overview

17
17
years of professional experience

Work History

Guest Experience Team Supervisor

EG America
Westborough, MA
04.2022 - 01.2024
  • Analyzed large data sets to identify trends, patterns, and opportunities for improvement.
  • Fostered positive employee relationships through communication, training, and development coaching.
  • Maintained an organized filing system for all documents related to team activities.
  • Assigned tasks to employees and supervised activities to meet operational needs and boost customer satisfaction.
  • Measured performance and directed operations to drive continuous improvements.
  • Prepared operations data to produce comprehensive reports to management.
  • Conferred with other supervisors to coordinate operations and activities within or between departments.
  • Monitored team members' progress, provided feedback and guidance as needed.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Monitored accounts receivable aging reports to ensure timely payments.

Guest Experience Shopper

EG America
Kingston, NY
05.2017 - 04.2022
  • Identified areas for improvement in customer service procedures within the stores visited.
  • Submitted completed surveys online or via email within specified time frames.
  • Evaluated friendliness, courtesy and helpfulness of personnel during interactions.
  • Reported any discrepancies found between actual operations versus stated objectives.
  • Assessed cleanliness of facilities, restrooms and overall condition of the establishment.
  • Monitored compliance with company policies and procedures by staff members.
  • Conducted mystery shopping visits to retail stores, restaurants and other establishments.

Independent Living Skills Trainer

Unlimited Care LLC Agency
Kingston, NY
02.2007 - 05.2017
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Connected individuals with relevant community resources and coordinated referrals.
  • Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
  • Maintained records of client progress and prepared reports for case managers.
  • Monitored client behavior and provided positive reinforcement for successful completion of tasks.
  • Provided instruction in safety, hygiene, nutrition, communication, money management, transportation and leisure activities.
  • Conducted home visits to assess the need for additional support services within the home environment.

Education

High School Diploma -

Saugerties High School
Saugerties, NY
06-1990

Skills

  • Assignment Delegation
  • Report Preparation
  • Staff Training
  • Performance Improvement
  • Team Supervision
  • Documentation and Reporting
  • Performance Evaluations
  • Evaluating Employee Work

Timeline

Guest Experience Team Supervisor

EG America
04.2022 - 01.2024

Guest Experience Shopper

EG America
05.2017 - 04.2022

Independent Living Skills Trainer

Unlimited Care LLC Agency
02.2007 - 05.2017

High School Diploma -

Saugerties High School

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