Beth Brungardt
Norman
Summary
Results-driven Senior Business Systems Analyst with expertise in business analysis, IT solution delivery, and client-facing implementations. Skilled in requirements elicitation, process mapping, integration, and testing, ensuring alignment with business objectives. Proven ability to drive operational excellence and enhance stakeholder engagement in 24/7 environments.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Sr Business Systems Analyst
Love’s Family of Companies
01.2015 - Current
- Enhanced operational efficiency by analyzing Truck Care solutions for 24/7 service.
- Ensured accurate specifications through clear communication of requirements.
- Improved understanding of processes by documenting current and future states.
- Created knowledge articles and managed integration mapping to enhance support.
- Collaborated with technical teams to troubleshoot and resolve operational issues.
- Executed test plans and conducted root cause analysis for effective solutions.
Sr Implementation Project Manager
First Advantage
09.2010 - Current
- Managed, mentored, and trained Project Managers; maintained communication with Sales and Product leadership
- Created implementation materials and presentations; managed projects via Microsoft Project and tracking tools
- Served as escalation point for client issues during implementations
- Led cross-functional teams to implement project timelines and deliverables.
- Managed stakeholder communications to ensure alignment on project objectives and progress.
Implementation Consultant
First Advantage
08.2008 - 09.2010
- Enhanced client satisfaction by leading weekly project engagement calls.
- Guided clients through system functionality, collaborating for effective troubleshooting.
- Ensured smooth transitions to Account Services through comprehensive training and quality assurance.
- Optimized user experience by developing tailored solutions for applicant tracking systems.
- Executed implementation projects, aligning deliverables with client timelines and goals.
Account Management
First Advantage
10.2006 - 08.2008
- Managed and retained client base through case management, product consultation, and process streamlining
- Conducted weekly status calls, monitored turnaround times, and traveled for on-site consultations and training
National Account Manager & Staffing Manager
Staffmark
08.2000 - 11.2003
- Recruited, hired, and managed a five-state account; oversaw branch staffing operations and four Supervisors
- Presented QBRs, managed payroll/benefits, led training, and certified branch auditor
Co-Manager & Store Manager
The Limited Corporation
06.1996 - 08.2000
- Managed staffing, scheduling, payroll, sales performance, and training for multi-person teams
- Achieved quarterly budget and weekly sales targets; developed staff into management roles
Education
No Degree - General Studies
Rose State College
Oklahoma City, OKSkills
- Microsoft 365 Suite (Word, Excel, PowerPoint, Project, Visio); Copilot and Copilot Studio
- Azure DevOps (ADO); Postman
- SAP; Salesforce
- Process mapping
- Business documentation - SSD, SDLC
- Functional specifications
- Workflow Analysis
- Gap analysis
Certification
AI Foundations Certification (in progress) — expected 2026
Achieving Emotional Intelligence
Emotional Intelligence for Effective Leadership
Timeline
Sr Business Systems Analyst
Love’s Family of Companies
01.2015 - Current
Sr Implementation Project Manager
First Advantage
09.2010 - Current
Implementation Consultant
First Advantage
08.2008 - 09.2010
Account Management
First Advantage
10.2006 - 08.2008
National Account Manager & Staffing Manager
Staffmark
08.2000 - 11.2003
Co-Manager & Store Manager
The Limited Corporation
06.1996 - 08.2000
No Degree - General Studies
Rose State College
Core Competencies
- Business Analysis: requirements gathering, gap analysis, feasibility assessment, process mapping (as-is/to-be)
- Integration mapping and understanding of internal/external system touchpoints
- Test planning and execution; root cause analysis; issue resolution
- Stakeholder communication; liaison between operations and IT; status reporting
- Agile delivery (BA/PO/Scrum Master); Azure DevOps (ADO)
- Data and analytics: relational databases, data warehouse models; intermediate SQL; Tableau
- Platforms and tools: Microsoft 365 (Word, Excel, PowerPoint, Project, Visio), SAP, Salesforce, MS SQL Server, Snowflake
- Project management; client relationship management; meeting facilitation; training (on-site and web-based)