Summary
Overview
Work History
Education
Skills
Interests
Learning French
Timeline
Generic

Beth C, Rubinstein

Lighting Quotations - Inside Sales Management
DENVER,CO

Summary

Customer service “ninja” with over 20 years of experience in customer facing, service focused roles across diverse industries and specialties. 11+ years in Commercial Lighting Manufacturing Project Management Manufacturer Quotations and Agency Quotations, Project Management and Customer Relationship Management.

Overview

1
1
Language
4
4
years of post-secondary education
12
12
years of professional experience

Work History

Sr. Quotations & Sales Specialist

Pinnacle Architectural Lighting
Denver, CO
12.2020 - Current
  • Issue all quotations to the Northeast Agent Territory (USA/CAN).
  • Work directly with nine unique Lighting Agents to support their quotation, specification and sales efforts across NE/N-CAN.
  • Perform take-offs, verify electrical circuiting requirements, recommend Pinnacle specific solutions based off collected information.
  • Negotiate and secure discretionary, non-specification business from all territories through strong, trust based, results focused relationships.
  • Coordinate and manage all custom projects and product deviation requests (CRF) with the Sales Engineering Dept.
  • And translate back to the customer for review/ approval via formal quote as well as providing required documentation.
  • Cross competitor fixtures to Pinnacle products, VE competitor packages and coordinate with all required parties to ensure a successful application.

Quotations and Inside Sales Manager

Pinnacle Architectural Lighting
Denver, CO
04.2018 - Current
  • Manage a team of seven Quotes and Orders Specialists.
  • Direct pre-sale customer support [Quotations and Order entry] by providing direction, approval and intervention (as needed) to best support customers/staff.
  • Act as first level of support for Inside Sales Orders team for all pre-release and release questions, approvals and shipping authorizations.
  • Issue special pricing authorizations, split approvals and pricing on a per project basis, based on AOI impact/COGS analysis (w/ CFO).
  • Monitor agent performance across USA/CAN/MEX, creating targeted training to support performance goals by territory, quota and strengths/weaknesses.
  • Grew quote activity/capture rate by 30%+ on average across all territories.
  • Created a quote tracking system for projects $50k+ to alert sales team of open opportunities and won projects.
  • Authorize expedite requests and coordinate challenging projects that have tight delivery timeframes/onsite dates.
  • Coordinate with the VP of Sales, VP of Operations and Senior Planning Manager to manage production schedule and advocate for projects/customer’s as needed.

Quotations Manager

Pinnacle Architectural Lighting
Denver, CO
01.2016 - 04.2018
  • Manage four Quotations Specialists covering the USA/CAN/MEX/UE.
  • Issue special pricing authorizations, split approvals, pricing on a per project basis.
  • Acted as liaison between agent and factory to support and advocate for all project needs from pre-sale to post-project issue resolution for quotes team.

Quotation and Sales Specialist

Pinnacle Architectural Lighting
Denver, CO
05.2015 - 01.2016
  • Supported National Accounts and coordinated between channels as needed.
  • Discount authority and trust to capture business while supporting AOI Provide customer feedback directly to Sustaining Engineering/Marketing for product improvements and future planning requirements, Directly handled all pre-sale customer support – customs, modifications, etc.
  • Performed take-offs and verified wiring using RCP plans.
  • Crossed competitors specified fixtures to Pinnacle equals.
  • Acted as a liaison between agents and factory, coordinating efforts to meet project pricing and timeline.
  • Participated in agent training presentations 6-8 times per year or as needed.
  • Helped support and initiate the National Account program, quoting all projects and acting as liaison between National Accounts and the factory.

Visual Interest, VI
Denver, CO
07.2013 - 05.2015
  • One of a three-person quotations team quoting projects for Residential, Commercial and Government applications across Colorado.
  • Worked directly with contractors, distributors and/or GC’s to secure business.
  • Negotiated pricing with various manufacturers to secure projects.
  • Built relationships with key manufacturers to receive better service, pricing and support.

Project Coordinator

Corelite/Ametrix - Div of Cooper Lighting
Aurora, CO
06.2010 - 07.2013
  • Cradle to grave project manager for the Northeast and Southeast territories for Corelite and Ametrix brands.
  • Performed take-offs using customer supplied RCP’s to establish circuiting requirements for simple to multi-level circuiting.
  • Managed all RGA inquiries for territory, working with the post-sales warranty team to support customers in-field support needs.
  • Coordinated with Sales Engineers to design and create custom projects or satisfy product deviation requests.
  • Worked closely with the Master Planner to ensure project lead times and expectations were met for installation deadlines.
  • Built profitable and strong relationships with territory reps.

Education

BA - Retail Management

Simmons College
08.2002 - 07.2006

Skills

    Customer Relationship Management

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Interests

Beer brewing, bacon curing, smoking meats and charcoal grilling

Learning French

I've made a commitment to myself to learn French for at least 10 minutes per day for all of 2021. So far, I'm 171 days strong. French is a gorgeous language and I'm really enjoying learning a new language and the challenge that comes with it.

Timeline

Sr. Quotations & Sales Specialist

Pinnacle Architectural Lighting
12.2020 - Current

Quotations and Inside Sales Manager

Pinnacle Architectural Lighting
04.2018 - Current

Quotations Manager

Pinnacle Architectural Lighting
01.2016 - 04.2018

Quotation and Sales Specialist

Pinnacle Architectural Lighting
05.2015 - 01.2016

Visual Interest, VI
07.2013 - 05.2015

Project Coordinator

Corelite/Ametrix - Div of Cooper Lighting
06.2010 - 07.2013

BA - Retail Management

Simmons College
08.2002 - 07.2006
Beth C, RubinsteinLighting Quotations - Inside Sales Management