Beer brewing, bacon curing, smoking meats and charcoal grilling
Beth C, Rubinstein
Lighting Quotations - Inside Sales Management
DENVER,CO
Summary
Customer service “ninja” with over 20 years of experience in customer facing, service focused roles across diverse industries and specialties. 11+ years in Commercial Lighting Manufacturing Project Management Manufacturer Quotations and Agency Quotations, Project Management and Customer Relationship Management.
Overview
1
1
Language
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Sr. Quotations & Sales Specialist
Pinnacle Architectural Lighting
Denver, CO
12.2020 - Current
- Issue all quotations to the Northeast Agent Territory (USA/CAN).
- Work directly with nine unique Lighting Agents to support their quotation, specification and sales efforts across NE/N-CAN.
- Perform take-offs, verify electrical circuiting requirements, recommend Pinnacle specific solutions based off collected information.
- Negotiate and secure discretionary, non-specification business from all territories through strong, trust based, results focused relationships.
- Coordinate and manage all custom projects and product deviation requests (CRF) with the Sales Engineering Dept.
- And translate back to the customer for review/ approval via formal quote as well as providing required documentation.
- Cross competitor fixtures to Pinnacle products, VE competitor packages and coordinate with all required parties to ensure a successful application.
Quotations and Inside Sales Manager
Pinnacle Architectural Lighting
Denver, CO
04.2018 - Current
- Manage a team of seven Quotes and Orders Specialists.
- Direct pre-sale customer support [Quotations and Order entry] by providing direction, approval and intervention (as needed) to best support customers/staff.
- Act as first level of support for Inside Sales Orders team for all pre-release and release questions, approvals and shipping authorizations.
- Issue special pricing authorizations, split approvals and pricing on a per project basis, based on AOI impact/COGS analysis (w/ CFO).
- Monitor agent performance across USA/CAN/MEX, creating targeted training to support performance goals by territory, quota and strengths/weaknesses.
- Grew quote activity/capture rate by 30%+ on average across all territories.
- Created a quote tracking system for projects $50k+ to alert sales team of open opportunities and won projects.
- Authorize expedite requests and coordinate challenging projects that have tight delivery timeframes/onsite dates.
- Coordinate with the VP of Sales, VP of Operations and Senior Planning Manager to manage production schedule and advocate for projects/customer’s as needed.
Quotations Manager
Pinnacle Architectural Lighting
Denver, CO
01.2016 - 04.2018
- Manage four Quotations Specialists covering the USA/CAN/MEX/UE.
- Issue special pricing authorizations, split approvals, pricing on a per project basis.
- Acted as liaison between agent and factory to support and advocate for all project needs from pre-sale to post-project issue resolution for quotes team.
Quotation and Sales Specialist
Pinnacle Architectural Lighting
Denver, CO
05.2015 - 01.2016
- Supported National Accounts and coordinated between channels as needed.
- Discount authority and trust to capture business while supporting AOI Provide customer feedback directly to Sustaining Engineering/Marketing for product improvements and future planning requirements, Directly handled all pre-sale customer support – customs, modifications, etc.
- Performed take-offs and verified wiring using RCP plans.
- Crossed competitors specified fixtures to Pinnacle equals.
- Acted as a liaison between agents and factory, coordinating efforts to meet project pricing and timeline.
- Participated in agent training presentations 6-8 times per year or as needed.
- Helped support and initiate the National Account program, quoting all projects and acting as liaison between National Accounts and the factory.
Visual Interest, VI
Denver, CO
07.2013 - 05.2015
- One of a three-person quotations team quoting projects for Residential, Commercial and Government applications across Colorado.
- Worked directly with contractors, distributors and/or GC’s to secure business.
- Negotiated pricing with various manufacturers to secure projects.
- Built relationships with key manufacturers to receive better service, pricing and support.
Project Coordinator
Corelite/Ametrix - Div of Cooper Lighting
Aurora, CO
06.2010 - 07.2013
- Cradle to grave project manager for the Northeast and Southeast territories for Corelite and Ametrix brands.
- Performed take-offs using customer supplied RCP’s to establish circuiting requirements for simple to multi-level circuiting.
- Managed all RGA inquiries for territory, working with the post-sales warranty team to support customers in-field support needs.
- Coordinated with Sales Engineers to design and create custom projects or satisfy product deviation requests.
- Worked closely with the Master Planner to ensure project lead times and expectations were met for installation deadlines.
- Built profitable and strong relationships with territory reps.
Education
BA - Retail Management
Simmons College
08.2002 - 07.2006
Skills
Customer Relationship Management
Project Coordination
Responsible
Customer Service
Self-motivated professional
Interests
Learning French
I've made a commitment to myself to learn French for at least 10 minutes per day for all of 2021. So far, I'm 171 days strong. French is a gorgeous language and I'm really enjoying learning a new language and the challenge that comes with it.
Timeline
Sr. Quotations & Sales Specialist
Pinnacle Architectural Lighting
12.2020 - Current
Quotations and Inside Sales Manager
Pinnacle Architectural Lighting
04.2018 - Current
Quotations Manager
Pinnacle Architectural Lighting
01.2016 - 04.2018
Quotation and Sales Specialist
Pinnacle Architectural Lighting
05.2015 - 01.2016
Visual Interest, VI
07.2013 - 05.2015
Project Coordinator
Corelite/Ametrix - Div of Cooper Lighting
06.2010 - 07.2013
BA - Retail Management
Simmons College
08.2002 - 07.2006