Beth Callahan
cambridge,MN
Summary
Dynamic Patient Service Coordinator with extensive experience at Trinit Home Health and Hospice, excelling in client advocacy and team leadership. Proven track record in enhancing service delivery through effective scheduling and quality assurance protocols, resulting in improved patient satisfaction. Skilled in communication and meticulous recordkeeping, fostering strong relationships with clients and healthcare teams.
A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.
Overview
23
23
years of professional experience
Work History
Patient Service Coordinator/HHA Supervisor
Trinit Home Health and Hospice
10.2002 - Current
- Coordinated patient care services, ensuring timely and effective delivery of hospice support.
- Developed and maintained schedules for healthcare staff, optimizing resource allocation and service efficiency.
- Liaised with multidisciplinary teams to align care plans with patient needs and organizational standards.
- Implemented quality assurance protocols, enhancing compliance with regulatory requirements in home health services.
- Trained new staff on operational procedures, fostering a culture of continuous improvement and collaboration.
- Led initiatives to streamline communication between patients, families, and healthcare providers, improving overall satisfaction levels.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Communicated with clients and service providers to provide updates on work progress.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Organized training sessions for staff, raising quality of customer service provided.
HHA Supervisor
Triniti Home Health and Hospice
10.2002 - Current
- Supervised daily operations of home health aides, ensuring quality patient care and compliance with regulations.
- Developed training programs for new staff, enhancing knowledge of patient handling and safety protocols.
- Evaluated performance metrics of aides, implementing strategies to improve service delivery and efficiency.
- Coordinated schedules for caregivers, optimizing resource allocation to meet patient needs effectively.
- Fostered communication between healthcare providers and families, improving patient outcomes through collaborative care plans.
- Monitored compliance with health standards and safety procedures, conducting regular audits to ensure adherence.
- Mentored staff in best practices for personal care services, promoting professional development and accountability.
- Enhanced continuity of care by establishing open lines of communication between shifts, resulting in seamless handoff processes among caregivers.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information during daily operations.
- Enhanced patient care by supervising and mentoring a team of home health aides in providing personalized assistance to clients.
- Increased staff efficiency by implementing standardized protocols for common caregiving tasks, such as medication administration and wound care.
- Managed conflict resolution among caregivers, clients, and family members to ensure harmonious relationships within the caregiving team.
- Improved client satisfaction by implementing efficient scheduling systems for home health aide visits.
- Upheld high standards of cleanliness and infection control within client homes, conducting periodic inspections and providing guidance on best practices to caregivers.
Education
GED -
Cambridge High School
Cambridge, MNSkills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Team leadership
- Service monitoring and evaluation
- Customer expectation management
- Community resource expertise
- Detail orientation
- MS office expertise
- Ongoing client support
- Time management
- Active listening
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Task prioritization
- Multitasking
- Relationship building
- Attention to detail
- Excellent communication
- Teamwork and collaboration
Timeline
Patient Service Coordinator/HHA Supervisor
Trinit Home Health and Hospice
10.2002 - Current
HHA Supervisor
Triniti Home Health and Hospice
10.2002 - Current
GED -
Cambridge High School