ELIZABETH CHULOCK
Lakewood Ranch,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Activities Director / Administration
Paradise Oaks RV Resort
10.2022 - 04.2023
- Accountable for all activities, computer, scheduling, communication, and organizing all activities and events, booking Talent, set up of all events
- Google Calendar, Word, Excel, PowerPoint
- Responsible for charity mission
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Scheduled movies, entertainment, and other special events.
- Maintained master calendar and relevant records.
- Engaged residents through events, small groups, and personal attention.
- Coordinated off-site activities and accompanied residents throughout excursions.
- Maintained activity records and reports to evaluate program success and identify areas for improvement.
- Stretched minimum annual budget to cover planned activities through creative use of resources
CUSTOMER SERVICE SPECIALIST
VERO BEACH KAMP
11.2021 - 05.2022
- Booking Specialist
- All office duties.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
- Managed 50 inquiries per day.
Reservation / Customer Service Specialist
The Great Outdoors RV Resort
05.2021 - 04.2022
- Booking specialists using CRM systems
- All office duties and management of on sight store.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered constant flow of customer calls with minimal wait times
- Utilized customer service software to manage interactions and track customer satisfaction
ADMINISTRATION AND SALES
PALM BEACH PERGOLA
03.2018 - 03.2021
- Resolved problems with high-profile customers to maintain relationships and increase the return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Prepared sales presentations for clients showing thesuccess and credibility of products.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Increased Sales by 20% yearly.
Director of Marketing and Client Relations
SKYBOX FINANCIAL GROUP
01.2010 - 12.2018
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved the company's reputation and positive image in markets served.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Handled customer inquiries and suggestions courteously and professionally.
- Boosted client acquisition by $100,000 per quarter.
Education
Associate of Arts - Arts
Harrington Institute of Design Chicago
Chicago, ILSkills
- Organization Skills
- Detail Oriented
- CRM Knowledge
- Communication
- Computer Skills:
- Word, PowerPoint, Excel, Outlook
- Call Center Operations
- Credit Card Payment Processing
- Customer Service
- Money Handling Abilities
- Event Planning
- Creating Activities
- Resident Engagement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Activities Director / Administration
Paradise Oaks RV Resort
10.2022 - 04.2023
CUSTOMER SERVICE SPECIALIST
VERO BEACH KAMP
11.2021 - 05.2022
Reservation / Customer Service Specialist
The Great Outdoors RV Resort
05.2021 - 04.2022
ADMINISTRATION AND SALES
PALM BEACH PERGOLA
03.2018 - 03.2021
Director of Marketing and Client Relations
SKYBOX FINANCIAL GROUP
01.2010 - 12.2018
Associate of Arts - Arts
Harrington Institute of Design Chicago
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