Mary (Beth) Cochran
Bluefield,WV
Summary
Accomplished Assistant Manager at The Granada Theater, adept in customer service and staff management, significantly improved customer satisfaction and team productivity. Leveraged strong decision-making and leadership skills to enhance operational efficiency and foster a positive work environment. Proven track record in staff training and development, ensuring high performance and service excellence.
Overview
12
12
years of professional experience
Work History
Assistant Manager
The Granada Theater
08.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Ingested and scheduled first run movies
- Monitor website and program running POS system
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Supervisor
The Blaydes Clinic
07.2013 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Bachelor of Science - Business/ Marketing/ Management
Bluefield State University
Bluefield, WV05-1994
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Staff management
- Conflict resolution
- Retail operations
- Employee scheduling
Timeline
Assistant Manager
The Granada Theater
08.2021 - Current
Supervisor
The Blaydes Clinic
07.2013 - Current
Bachelor of Science - Business/ Marketing/ Management
Bluefield State University
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