Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Beth COLVIN

Springfield,OH

Summary

Dynamic Coordinator with a proven track record at Marshalls, excelling in customer service and relationship building. Enhanced team efficiency through strategic process improvements and effective communication. Skilled in data entry and multitasking, I consistently achieved high customer satisfaction ratings by implementing tailored solutions and fostering a collaborative work environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Coordinator

Marshalls
11.2022 - Current
  • Coordinated daily operations to enhance team efficiency and service quality.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
  • Supported training programs for new staff, fostering a collaborative work environment.
  • Implemented process improvements to streamline workflow and reduce operational delays.
  • Facilitated communication between departments to ensure alignment on project goals and objectives.
  • Analyzed customer feedback to identify trends and recommend actionable changes for improvement.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
  • Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.

Account Representative

Mariner Finance
10.2022 - Current
  • Assisted in managing customer accounts and resolving inquiries efficiently.
  • Supported sales team by preparing account documentation and reports.
  • Engaged with customers to understand needs and provide tailored solutions.
  • Maintained accurate records of customer interactions and transactions.
  • Developed knowledge of product offerings to effectively communicate features and benefits.
  • Adapted quickly to new software tools for tracking customer information and communications.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Kept detailed records of customer interactions for optimal traceability.
  • Implemented customized account plans to meet individual client needs.
  • Contacted customers to assess satisfaction and current needs.
  • Contributed to team meetings, sharing insights on customer feedback for continuous improvement.
  • Collaborated with team members to improve service delivery processes.

Paraprofessional

Springfield City Schools
04.2012 - 05.2014
  • Assisted in managing customer accounts and resolving inquiries efficiently.
  • Supported sales team by preparing account documentation and reports.
  • Engaged with customers to understand needs and provide tailored solutions.
  • Maintained accurate records of customer interactions and transactions.
  • Developed knowledge of product offerings to effectively communicate features and benefits.
  • Adapted quickly to new software tools for tracking customer information and communications.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Kept detailed records of customer interactions for optimal traceability.
  • Implemented customized account plans to meet individual client needs.
  • Contacted customers to assess satisfaction and current needs.
  • Contributed to team meetings, sharing insights on customer feedback for continuous improvement.
  • Collaborated with team members to improve service delivery processes.

Customer Service Representative

Assurant
01.2019 - 05.2022
  • Assisted customers with inquiries, providing accurate information and resolving issues promptly.
  • Maintained detailed records of customer interactions to ensure seamless communication and follow-up.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
  • Utilized CRM software to track customer feedback, identify trends, and suggest process improvements.
  • Handled escalated concerns by employing effective problem-solving techniques to achieve satisfactory resolutions.
  • Trained new staff on company policies, procedures, and best practices for delivering exceptional customer service.
  • Implemented strategies to streamline operations, resulting in decreased response times for customer queries.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Short Order Cook

Northridge Lanes
12.2021 - 02.2022
  • Prepared and cooked menu items efficiently in fast-paced environment.
  • Maintained cleanliness and organization of kitchen workspace, adhering to safety standards.
  • Assisted in inventory management, ensuring availability of ingredients for daily operations.
  • Collaborated with team members to optimize food preparation processes during peak hours.
  • Monitored food quality and presentation, adjusting recipes as needed for consistency.
  • Trained new staff on kitchen procedures and equipment usage to enhance productivity.
  • Implemented time-saving techniques that improved overall service speed during busy shifts.
  • Provided exceptional customer service by accommodating specific dietary requests and preferences.
  • Kept kitchen up to code for health and safety inspections.
  • Maintained a clean and organized kitchen, ensuring compliance with health and safety regulations.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Proactively addressed customer concerns or complaints, working to find satisfactory solutions in a timely manner.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Prepared food items according to recipe to drive quality and consistency.
  • Handled high-pressure situations with grace, keeping up with fast-paced demand during peak hours while maintaining focus on accurate food preparation.

Customer Service Representative

Kelly Services
05.2018 - 01.2022
  • Developed training materials that enhanced onboarding processes and improved overall team performance.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Lead Preschool Teacher

Mandys Daycare
03.2015 - 09.2017
  • Developed and implemented age-appropriate lesson plans to enhance children's learning experiences.
  • Facilitated daily activities promoting social, emotional, and cognitive development among preschoolers.
  • Mentored junior staff in classroom management techniques and effective teaching strategies.
  • Collaborated with parents to communicate children's progress and address developmental needs.
  • Assessed individual student performance, adjusting activities to meet diverse learning styles.
  • Maintained a safe and nurturing classroom environment adhering to state regulations and safety guidelines.
  • Utilized educational software to track student progress and streamline administrative tasks for efficiency.
  • Assisted and supervised Number children through entire school day.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Enhanced preschoolers'' learning experiences by incorporating creative and interactive teaching methods in daily lessons.
  • Submitted weekly lesson plans.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Prepared pre-class materials.

DSP

Consumer Support Services
05.2014 - 06.2016
  • Provided direct support to consumers, ensuring needs were met with compassion and professionalism.
  • Assisted in the development of individualized care plans to enhance client outcomes.
  • Collaborated with interdisciplinary teams to coordinate effective service delivery for clients.
  • Maintained accurate records and documentation to ensure compliance with organizational standards.
  • Adapted quickly to changing consumer needs, demonstrating flexibility and resourcefulness in approach.
  • Trained new staff on best practices and protocols for client engagement and support services.
  • Implemented feedback mechanisms to enhance service quality and consumer satisfaction levels.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Education

High School Diploma -

Catholic Central High School
Springfield, OH

Associate of Applied Science - Business Management

University of Phoenix
Tempe, AZ
04.2022

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • Work Planning and Prioritization
  • Relationship building

Certification

I am licensed to sell AD&D & credit Life & Health

Timeline

Coordinator

Marshalls
11.2022 - Current

Account Representative

Mariner Finance
10.2022 - Current

Short Order Cook

Northridge Lanes
12.2021 - 02.2022

Customer Service Representative

Assurant
01.2019 - 05.2022

Customer Service Representative

Kelly Services
05.2018 - 01.2022

Lead Preschool Teacher

Mandys Daycare
03.2015 - 09.2017

DSP

Consumer Support Services
05.2014 - 06.2016

Paraprofessional

Springfield City Schools
04.2012 - 05.2014

High School Diploma -

Catholic Central High School

Associate of Applied Science - Business Management

University of Phoenix

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