Beth Cover
Navarre
Summary
Highly organized and reliable professional seeking a full-time administrative position to utilize management knowledge and leadership skills while creating and revising data through clerical work. Ability to adapt to new situations, learn new processes and procedures with ease while maintaining positive relationships with patients and the local community. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Office Manager
Skelly Medical Group
08.2023 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Middle School Math Science Permanent Substitute
Grafton Middle School
01.2021 - 06.2023
- Implemented prepared lesson plans in established classrooms.
- Proctored quizzes, tests, and standardized examinations.
- Completed documentation of attendance, grades, and other required details.
- Led classroom activities for play-based and immersive learning.
- Utilized technology to enhance student education and grasp of materials.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Documented student progress and provided regular updates to parents.
- Assisted students in mastering subject material and preparing for tests.
- Researched and selected age-appropriate materials and resources for classroom instruction.
- Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
Office Coordinator
Santa Rosa Medical Group
05.2019 - 10.2020
- Facilitated the grand opening of a multi-physician office that houses 4 full time providers, 2 specialties, and over 20 staff members
- Daily tasks include employee management and compliance
- Provides assistance to Director of Practice Management by coordinating and overseeing daily activities of medical clinic
- Adheres to current HER standards and regulations
- Liaison for daily, weekly and month initiatives
- Assists with budget; orders supplies to fill patient needs and meet financial concerns
- Reconciles daily cash logs
- Verifies EFT deposits and bank statement reconciliation
- Coordinate appointments for yearly quality measures per patient standard
- Oversee the scheduling of 20-25 patients per provider daily including management of the walk-in clinic
- The facility is open 6 days for 12 hours each day
- Oversee specialties to include, Obstetrics, Gynecology, Family Health, Walk-in/Urgent Care, General Surgery, Bariatric, and Pulmonary
- Supervise office amenities including laboratory and x-ray services
- Deliver claims for billing exclusive to current coding standards to include credentialing of providers
- Implemented screening standards for Covid-19 intake
- Trained in Athena patient care management
- Initiate relationships with pharmaceutical representatives
- Employee management of staff including scheduling, PTO/Sick, and individual monitoring
- Familiar with common insurance companies including Tricare.
Substitute Teacher
PESG
08.2016 - 10.2020
- Responsible for implementing core curriculum in a different classroom on a daily basis
- Acclimatized to different job vacancies and age groups on a daily/weekly/monthly basis within the same school year
- Temporary classroom teacher for long-term positions due to illness or maternity leave.
Medical Administrative Receptionist
Dr. Bawa and Associates
06.2018 - 05.2019
- Patient's involvement of financial collections, scheduling, referral management and authorization, medical record release and correlating the rules and regulation of HIPAA and OSHA compliance throughout the office
- Manage medical records and referrals
- Greet patients, schedule appointments
- Provide information for before and aftercare regarding procedures and surgeries
- Manage multiple phone lines
- Post financial payments
- Distribute payments to patient charts
- Continued work with various Veteran's services for pre-authorizations for care including various other medical companies
- Ability to work with major insurance carriers (i.e
- BCBS of FL, WPS, TriWest, Humana, Medicare, etc.) accurately and efficiently
- Trained in Care360 patient management, Quanum EHR, and familiar with local Quest and Labcorp coding requirements.
Medical Administrative Receptionist
Eye Center South
08.2017 - 04.2018
- Completed, certified in OSHA and HIPAA regulations
- Manage medical records and referrals for 3 full time doctors and 2 part time
- Greet patients, schedule appointments
- Provide information for before and aftercare regarding procedures and surgeries
- Manage multiple phone lines
- Post financial payments
- Distribute payments to patient charts
- Work with various Veteran's services for pre-authorizations for care including various other medical companies
- Ability to work with major insurance carriers (i.e
- BCBS of FL, WPS, TriWest, Humana, Medicare, etc.) accurately and efficiently
- Trained in NextGen patient management system
- Master's Degree obtained.
Permanent Substitute Teacher
Clark County School District
03.2006 - 01.2008
- Responsible for implementing core curriculum for ESL students in grades K-5 (180 students) weekly for a year round school
- Developed and supervised an afterschool program called School Bell for underprivileged children
- Acclimatized to different job vacancies and age groups on a daily/weekly/monthly basis within the same school year.
Laboratory Assistant
Southern Illinois University
04.2001 - 07.2004
- Assisted in senior research projects
- Planned and implemented criteria for research protocol for a group
- Managed studies based on a strict budget while leading our group with integrity and confidence
- Attended workshops regarding current research trends
- Engaged in public speaking regarding the research topic as well as defending the execution of the assignment
- Degree acquired.
Education
Masters of Health Care Administration Management -
University of Maryland University College
Adelphi, Maryland12.2017
Bachelor of Science of Medical Technology-Biological Sciences in Biology - undefined
Southern Illinois University Edwardsville
Edwardsville, IL05.2004
Skills
- Bookkeeping
- Compliance Monitoring
- Employee Supervision
- Supply Management
- Insurance Eligibility and Verification
- EMR Software
- Medical Practice Operations
- Physician Group Management
- Conflict Resolution
- Patient Registration
- Billing Processes
- Effective Multitasking
- Schedule Creation
- Professional telephone etiquette
- Medical terminology knowledge
Certification
- Florida State Substitute License, K-12, 08/2016-08/2021
- Illinois State Substitute License, K-12, 12/2015-12/2018
- Nevada State Substitute License, K-12, 01/2006
Awards
- OSHA Certified, 11/2017
- HIPAA Certified, 10/2017
- Upsilon Phi Delta Academic Award, 12/2016-2018
- Joan Orr Award for Military Spouses, 12/2018
Volunteer Experience
- Key Spouse-Hurlburt Field, FL, 07/2016, 10/2020, Using discretion and sensitivity to help fellow military families with direction throughout the base and in the 1 SOMXS squadron, especially during spouse deployments for one of the largest squadrons on base. Working with others to have direct connections with families, sensitive information, and the commanders within unit on base. Winning quarterly awards at the squadron, group and wing levels for Spouse of the Quarter as well as the annual Joan Orr Award for leadership and guidance of our 1SOMXS spouses.
- Home School Kindergarten Teacher, Lebanon, IL, 08/2014, 05/2015, Conducted kindergarten home school for my five-year-old daughter. Responsible for assembling and teaching core curriculum with guidance from local school officials.
- Head Coach, Lebanon, IL, 05/2015, 07/2015, Supervised 15 girls aged seven to nine in basic softball skills that included but not limited to throwing, catching, batting, rules of the game, base running, and sportsmanship. Coordinated team practice, snack, and make-up game schedules with parents, assistant coaches, and opposing team coaches. Addressed and solved several parental concerns throughout the season. Synchronized rural away game travel for parents and coaches.
- Key Spouse-Scott AFB, IL, 12/2015, 07/2016, Using discretion and sensitivity to help fellow military families with direction throughout the base and squadron especially during spouse deployments. Direct connections with families, sensitive information, and the commanders within units on base.
Timeline
Office Manager
Skelly Medical Group
08.2023 - Current
Middle School Math Science Permanent Substitute
Grafton Middle School
01.2021 - 06.2023
Office Coordinator
Santa Rosa Medical Group
05.2019 - 10.2020
Medical Administrative Receptionist
Dr. Bawa and Associates
06.2018 - 05.2019
Medical Administrative Receptionist
Eye Center South
08.2017 - 04.2018
Substitute Teacher
PESG
08.2016 - 10.2020
Permanent Substitute Teacher
Clark County School District
03.2006 - 01.2008
Laboratory Assistant
Southern Illinois University
04.2001 - 07.2004
Masters of Health Care Administration Management -
University of Maryland University College
Bachelor of Science of Medical Technology-Biological Sciences in Biology - undefined
Southern Illinois University Edwardsville
- Florida State Substitute License, K-12, 08/2016-08/2021
- Illinois State Substitute License, K-12, 12/2015-12/2018
- Nevada State Substitute License, K-12, 01/2006
Similar Profiles
Daniel DavisDaniel Davis
Environmental Manager/Client Development Manager at Skelly and Loy Inc., a Terracon CompamyEnvironmental Manager/Client Development Manager at Skelly and Loy Inc., a Terracon Compamy
Jessica WhittingtonJessica Whittington
5th and 3rd Grade Teacher at Skelly Elementary5th and 3rd Grade Teacher at Skelly Elementary
Frank MaherFrank Maher
Babysitter at Connor Skelly, Dave Keating, Trent OstranderBabysitter at Connor Skelly, Dave Keating, Trent Ostrander