Summary
Overview
Work History
Education
Skills
Certification
Timeline
Personal Note
CustomerServiceRepresentative
Beth Crook

Beth Crook

Summary

  • Strength Based Leadership and analytical problem-solver with talents for team building, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
  • Highly successful Franchise Owner with solid background in Insurance Sales and referral partner relationships.

Overview

33
33
years of professional experience

Work History

Independent Insurance Broker

Goosehead Insurance
Fort Wayne, IN
09.2019 - 08.2023
  • Started a scratch book of business as an Insurance Broker - to 909 policies and $944,786 in premium in less than 4 years.
  • Cultivated strong relationships with referral partners, by adding value to their process, and help close their real estate transactions.
  • Expanded business from $0 to Trailing 12 months Sales of $124,545 by knowing my vendor's products, and delivering savings to my clients.
  • Package Rate of 84.82%, Policies per New Account of 2.25, Retention of 93%
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.

State Farm Insurance Agent

State Farm
01.2018 - 06.2019
  • Took an existing book of business, designed an office layout, set it up, supplied it, and ran the Agency.
  • Interviewed, hired, trained and licensed 7 team members.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Maintained high standards of customer service by building relationships with clients and team.

Area Coach of Operations

Bob Evans Farms LLC
Northestern , IN
07.1990 - 12.2016
  • Held progressive management roles at 50+ different restaurants. Oversaw daily operations, including hiring and staffing to meet sales and profit targets with 40 direct reports / 500 employees with $17M annual sales.
  • Completed MIT program, achieving following promotions: Assistant Manager, Assistant General Manager, General Manager (4 direct reports and 50 employees), Area Coach (28 direct reports and 350 employees), Director of Operations Services (750 restaurants).
  • Achieved highest area balanced scorecard for entire organization, 2013, based on sales / profit increase, guests' satisfaction metrics, and low turnover.
  • Attained 2nd highest area percentage profit increase in organization through driving sales and controlling costs in 2016.
  • Received Outstanding Mentor Award, elected by peers for outstanding training and teamwork.
  • Led project teams in creation, maintenance, planning and revision of training materials for targeted employee education and professional development.
  • Established and maintained quality control standards.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Facilitated virtual, in-person and blended learning sessions.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Wrote Operations manuals for Mimi's Cafe employees for all restaurant positions according to strict company guidelines and protocols.

Education

Bachelor of Science - Majors: Finance And Management, Minor: Accounting

Missouri Valley College
Marshall, MO
05.1990

Skills

  • New Business Development
  • Recruiting, Interviewing, Hiring and Onboarding
  • Situational Frontline Leadership II
  • Cognos Data Warehouse Reporting and Analysis
  • Inventory Management
  • Corporate Communications
  • Salesforce Implementation
  • Project Delegation
  • Labor Strategy
  • Sales Building
  • Audit & Cost Control
  • Safety Leader

Certification

  • Life and Health Insurance License 2017-2023
  • Property and Casualty Insurance License 2017-2023

Timeline

Independent Insurance Broker

Goosehead Insurance
09.2019 - 08.2023

State Farm Insurance Agent

State Farm
01.2018 - 06.2019

Area Coach of Operations

Bob Evans Farms LLC
07.1990 - 12.2016

Bachelor of Science - Majors: Finance And Management, Minor: Accounting

Missouri Valley College

Personal Note

In my free time I love to spend time with family and friends, anything out doors and I am an avid health and nutrition enthusiast.

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Beth Crook