Summary
Overview
Work History
Education
Skills
Timeline
Generic
Beth Crow

Beth Crow

Texas City,TX

Summary

Dynamic and dependable professional with a strong background in customer service and donation processing at the Resource And Crisis Center Of Galveston County. Proven ability to enhance customer engagement and satisfaction through effective conflict resolution and teamwork. Recognized for maintaining cleanliness standards and fostering a welcoming atmosphere, ensuring a positive shopping experience.

Overview

22
22
years of professional experience

Work History

Thrift Store Clerk

Resource And Crisis Center Of Galveston County
11.2021 - Current
  • Assisted customers in locating merchandise, enhancing their shopping experience and satisfaction.
  • Arranged product displays to enhance visibility and boost sales.
  • Maintained cleanliness and organization of store areas to create an inviting atmosphere.
  • Efficiently processed donations, ensuring accurate sorting and categorization of items.

Residendial and Commercial Cleaner

Marys Magic Maids
03.2017 - 04.2019

Conducted comprehensive cleaning operations in residential settings.

Ensured cleanliness and hygiene standards in commercial environments.

  • Communicated effectively with clients to understand specific cleaning needs and preferences.
  • Maintained professional and courteous interactions with clients to build trust and satisfaction.

Pizza Maker

Pizza Fire
05.2016 - 07.2018
  • Prepared high-quality pizza dough by mixing ingredients and allowing proper fermentation for optimal flavor and texture.
  • Managed order assembly efficiently to ensure timely delivery and maintain customer satisfaction during peak hours.
  • Maintained cleanliness and organization of kitchen workspace to comply with health and safety regulations.
  • Collaborated with team members to streamline pizza-making processes, enhancing overall kitchen efficiency.
  • Executed proper food handling techniques to minimize waste and ensure food safety compliance.
  • Monitored inventory levels and communicated with suppliers to ensure timely restocking of essential ingredients.
  • Monitored and maintained clean working areas and cooking surfaces.

Unarmed Security Officer

Locke Protective Services
04.2015 - 10.2015
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Directed guests around building and answered accessibility questions.
  • Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
  • Ensured secure access to facilities by verifying identification and implementing visitor protocols.
  • Maintained detailed reports of daily activities, incidents, and irregularities for management review.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Safeguarded sensitive information by adhering strictly to company policies regarding confidentiality and document handling procedures.
  • Supported emergency response efforts by collaborating with local law enforcement agencies during critical situations.

Retail Keyholder

Dollar General Market
08.2014 - 01.2015
  • Stored security alarm codes and keys and made routine code changes.
  • Performed category maintenance by rotating products according to company product rotation policy.
  • Maintained confidentiality and security of sales records and operational reports.
  • Increased customer satisfaction by providing exceptional product knowledge and personalized service.
  • Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
  • Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.
  • Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
  • Trained junior staff members on loss prevention strategies reducing shrinkage rates within the store.
  • Balanced cash registers at end of shift and filled out necessary reports.
  • Oversaw regular store cleaning of shelves, backrooms and racks.
  • Opened and closed store at proper times for reliable services.
  • Participated in regular team meetings to discuss performance metrics, set goals, identify areas for improvement and share best practices.
  • Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
  • Rearranged racks and shelving based on seasonal planograms.
  • Collaborated with team members to create visually appealing displays that attracted customers and boosted sales.

Retail Sales Associate Cashier

Salvation Army Thrift Store
10.2012 - 08.2014
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Operated POS terminals and cash drawer balancing.
  • Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Home Healthcare Specialist

La Vita E Bella
01.2013 - 05.2013
  • Ensured accurate medical administration by maintaining detailed records and following physician-prescribed treatment plans.
  • Performed thorough patient assessments to determine appropriate levels of care and support required.
  • Coordinated transportation arrangements for appointments when necessary while ensuring timely attendance at essential medical visits.
  • Provided expert wound care management, reducing infection rates and promoting healing among patients.
  • Supported patients'' mental well-being by offering companionship, emotional support, encouragement during difficult times.
  • Improved patient outcomes by providing personalized and attentive home healthcare services.
  • Delivered exceptional customer service that resulted in positive feedback from clients regarding their satisfaction with provided care services.
  • Enhanced patient comfort with timely and compassionate care focused on individual needs.
  • Developed tailored exercise programs for enhanced mobility, flexibility, strength, and overall well-being of patients.
  • Conducted regular safety checks throughout the home to minimize risk factors associated with falls or other accidents.
  • Maintained a safe, clean, and organized home environment for optimal patient care delivery.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Followed nutritional plans to prepare optimal meals.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Provided direct personal care and administrative services to clients.

Cost Estimator

Molly Maid
03.2012 - 10.2012
  • Maintained strong attention to detail while managing multiple projects in a fast-paced environment, ensuring timely delivery of high-quality work.
  • Streamlined the estimation process by developing standardized templates and procedures for consistent results.
  • Optimized resource allocation by evaluating historical data and forecasting future needs based on anticipated projects.
  • Coordinated product installation and scheduled experienced crews to achieve project scopes of work.
  • Collaborated with project managers to establish realistic budgets and timelines, ensuring successful project delivery.
  • Analyzed buildings to prepare estimates for Type work.
  • Prepared material orders to complete projects on time and within budget.
  • Increased client satisfaction by providing detailed explanations of cost estimates and addressing their concerns promptly.
  • Ensured compliance with company policies, contract requirements, and regulatory guidelines during the estimation process.
  • Kept abreast of industry trends and technological advancements, incorporating relevant data into cost estimation models as needed.
  • Coordinated with cross-functional teams to gather necessary information for accurate cost estimations and budget development.
  • Supported sales team with accurate pricing information for quotes, aiding in securing new contracts for business growth.
  • Constructed budgets and estimates ranging from $Amount to $Amount for Type and Type projects.

Shipping Clerk

Elliott Services
11.2009 - 02.2011
  • Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
  • Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
  • Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
  • Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.
  • Improved shipping efficiency by streamlining packing and labeling processes.
  • Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.
  • Consistently met customer satisfaction goals through diligent attention to detail and commitment to delivering high-quality service in every shipment handled.
  • Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.
  • Optimized storage space usage by efficiently organizing inventory within the warehouse facility.
  • Participated in regular safety training sessions, maintaining a secure working environment for all team members.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.
  • Implemented innovative packaging solutions, minimizing product damage during transit.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Established strong relationships with carriers, enabling prompt resolution of any logistical challenges that arose during transit.
  • Enhanced overall productivity by maintaining a well-organized and efficient work area.
  • Streamlined communication between departments, facilitating smooth coordination of shipments and deliveries.
  • Prepared detailed reports on shipping activities, providing valuable insights for management decision-making processes.
  • Ensured compliance with relevant regulations, including proper documentation for international shipments.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Handled day-to-day shipping and receiving overseeing more than Number packages per day.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Conducted research to address shipping errors and packaging mistakes.
  • Partnered with representatives from different carriers to arrange materials shipments.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.

Security Supervisor

United Protective Services
01.2008 - 11.2009
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
  • Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
  • Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
  • Developed and implemented strategies to prevent and respond to security incidents.
  • Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
  • Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Collaborated with management to develop security policies and procedures.
  • Screened vendors and contractors before granting access to restricted areas within mall.
  • Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
  • Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
  • Monitored and approved access control systems for accessibility to authorized personnel.
  • Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
  • Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
  • Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
  • Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats.
  • Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
  • Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
  • Ensured compliance with all relevant regulations and industry best practices through continuous research and professional development opportunities.
  • Conducted regular audits of security infrastructure, identifying areas for improvement and recommending necessary upgrades.
  • Improved effectiveness of surveillance systems by overseeing upgrade of security cameras and monitoring equipment.
  • Coordinated security operations during high-profile events, ensuring safe environment for attendees and participants.
  • Led team of security personnel, ensuring high standards of discipline and professionalism were maintained.
  • Enhanced physical security of premises by supervising installation of advanced barrier systems.
  • Developed strong relationships with local law enforcement agencies, which aided in quick responses to incidents.
  • Reduced false alarms by fine-tuning sensitivity settings of alarm systems.
  • Optimized allocation of security resources during peak times, ensuring comprehensive coverage and rapid incident response.
  • Reduced incidences of theft and vandalism by conducting thorough risk assessments and implementing strategic security measures.
  • Conducted detailed investigations into security breaches, providing critical insights that informed future prevention strategies.
  • Improved security team's situational awareness by integrating real-time incident reporting tools.
  • Enhanced team's response time to security incidents by implementing streamlined communication protocol.
  • Conducted regular security audits, significantly improving safety and security protocols within facility.
  • Streamlined reporting procedures, enabling quicker decision-making and response to security threats.
  • Enhanced effectiveness of security patrols by using data analytics to identify high-risk areas.
  • Increased security awareness among staff with comprehensive training sessions.
  • Facilitated collaboration between different departments to ensure cohesive security strategy across organization.
  • Streamlined visitor check-in processes, enhancing efficiency of entry and exit procedures.
  • Developed and enforced emergency response plans, preparing team for various security scenarios.
  • Implemented state-of-the-art access control system, significantly improving management of entry points.
  • Fostered culture of continuous improvement among security staff through regular feedback and performance reviews.
  • Responded swiftly to security incidents and effectively resolved security issues.
  • Supervised team of Number security personnel during shift.
  • Monitored and maintained CCTV and access control systems to protect personnel and assets.
  • Kept team compliant with security protocols and appearance standards.
  • Investigated and resolved security breaches to protect organization and corporate assets.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
  • Coordinated protective service operations with other emergency response agencies.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
  • Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
  • Implemented comprehensive security plans to provide highest levels of protection for facilities.
  • Collaborated with senior management to develop and implement strategies to mitigate security risks.
  • Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
  • Managed security policies and procedures to promote safety and security of personnel and assets.
  • Cultivated relationships with external security vendors to make additional security resources available if necessary.
  • Developed and maintained emergency response plans to promote fast and effective action during crises.
  • Submitted documentation for weekly payroll, managed schedules, and enforced policies.
  • Evaluated security systems and procedures to identify areas for improvement.
  • Established and maintained close working relationships with local law enforcement officers.
  • Delivered regular security awareness programs to educate personnel on security measures and protocols.
  • Coordinated with IT personnel regarding security of digital assets and information systems.
  • Determined security budgets and identified opportunities to optimize resource utilization.

Security Officer

Day And Zimmermann Intl
01.2005 - 01.2008
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Wrote detailed reports of all security breaches and investigations.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Issued access cards to authorized personnel to monitor access points.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to incidents and assessed active situations for security concerns.

Security Officer

Total Security Services
09.2003 - 01.2005
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded promptly to emergencies to mitigate risks and ensure safety.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Maintained 2 chemical facilities at a time . Arsenal, and Merisol. Security for both plants. 2003-2009

Education

GED - English Language And Literature

Clear Lake High
Houston, TX
1986

Skills

  • Patience and empathy
  • Donation processing
  • Flexible scheduling
  • Cleanliness standards
  • Quick learner
  • Customer service
  • Dependability
  • Team collaboration
  • Customer engagement
  • Customer support
  • Handling complaints
  • Cash handling accuracy
  • Customer relationship management
  • Conflict resolution

Timeline

Thrift Store Clerk

Resource And Crisis Center Of Galveston County
11.2021 - Current

Residendial and Commercial Cleaner

Marys Magic Maids
03.2017 - 04.2019

Pizza Maker

Pizza Fire
05.2016 - 07.2018

Unarmed Security Officer

Locke Protective Services
04.2015 - 10.2015

Retail Keyholder

Dollar General Market
08.2014 - 01.2015

Home Healthcare Specialist

La Vita E Bella
01.2013 - 05.2013

Retail Sales Associate Cashier

Salvation Army Thrift Store
10.2012 - 08.2014

Cost Estimator

Molly Maid
03.2012 - 10.2012

Shipping Clerk

Elliott Services
11.2009 - 02.2011

Security Supervisor

United Protective Services
01.2008 - 11.2009

Security Officer

Day And Zimmermann Intl
01.2005 - 01.2008

Security Officer

Total Security Services
09.2003 - 01.2005

GED - English Language And Literature

Clear Lake High