An excellent communicator using collaboration, creativity, and critical thinking to tackle challenges and enhance productivity to develop the strengths and full potential of individuals.
Social services professional with extensive background in client support and advocacy. Known for effectively managing client cases and ensuring access to essential resources. Team-oriented with strong focus on collaboration, adaptable to changing needs, and committed to achieving impactful outcomes.
Overview
16
16
years of professional experience
Work History
Caseworker II, Permanency Department
Berks County Children and Youth Services
Reading, PA
04.2023 - Current
Assist clients in obtaining wide variety of services based on need, court order, and program requirements.
Provide casework and counseling services to clients and members of their families to aid them in achieving more satisfactory adjustment to their specific problems or situations.
Prepare documents and provide testimony in court.
Develop & revise client service plans to address the current needs of clients and their families as well assist them to achieve goals and objectives.
Identify and make referrals to appropriate community resources for clients.
Collaborate with social agencies, hospitals, clinics, courts and other community resources.
Ensure providers are providing the required services to clients.
Complete reports, court packets, and documentation within required timeframes.
Conduct individual and family interviews to identify individual and family strengths and needs.
Establish and maintain effective working relationships with clients, their families, other staff, outside agencies and institutions, and the general public.
Developed personalized service plans to address individual challenges and goals.
Collaborated with community organizations to connect clients with necessary resources.
Monitored client progress, adjusting plans as needed to ensure effective support.
Provided crisis intervention and conflict resolution to assist clients in distressing situations.
Maintained accurate case records and documentation in compliance with regulatory standards.
Assessed needs of each client and recommended appropriate services and resources.
Monitored case progress for timely completion and compliance with applicable regulations.
Established trusting relationships with clients, fostering open communication and rapport building.
Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
Maintained high level of client confidentiality, following strict guidelines, and recommendations.
Facilitated client access to community resources, promoting self-sufficiency and independence.
Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
Conducted home visits to assess living environment and provided appropriate referrals.
Developed strong partnerships with local organizations, expanding available resources for clientele.
Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
Ensured adherence to state regulations by maintaining timely documentation and meeting reporting deadlines.
Delivered ongoing support for families navigating the child welfare system, contributing to successful reunification in multiple cases.
Offered support and direction to families and coordinated with court system and other community agencies for treatment.
Engaged with multidisciplinary teams to coordinate care, ensuring comprehensive approach to client support.
Conducted home visits to assess and address client needs in their living environments.
Monitored client progress towards goals, providing adjustments to plans as necessary for optimal outcomes.
Associate/ Learning Ambassador
Amazon
Hamburg, Pennsylvania
01.2021 - 04.2023
Provided classroom and hands-on training to new hires, transfers, and under performers.
Completed engagements with bottom performers to assess barriers and determine appropriate strategies with associates to successfully meet productivity standards.
Assisted associates in overcoming barriers and technical issues to purchase safety shoes on Zappos website.
Created training material for new ambassadors to replicate my process and success.
Was chosen by supervisors to present concerns with solutions to improve processes and safety standards to Amazon Leadership.
Facilitated onboarding sessions, ensuring new hires understood operational processes and company culture.
Evaluated student progress regularly through formative assessments allowing them to identify areas requiring improvement rapidly.
Foster Parent Recruiter
SafeGuards Foster Care Services
Reading, PA
08.2019 - 11.2020
Created marketing materials to recruit foster parents for therapeutic foster program.
Met with prospective foster parents to share benefits of SafeGuards foster program, requirements to become licensed, and expectations of SafeGuards Foster Parents.
Assisted prospective foster parents in completing needed documents to be licensed.
Facilitated weekly foster parent meetings which included reviewing program updates, concerns, and training on topics of interest/ need of Foster Parents.
Coordinated training seminar for foster parents and professionals outside of agency to receive professional training credits.
Reviewed Foster Parent files to ensure information is up to date and in compliance with all regulations.
Led training sessions for new foster parents, sharing best practices for child development and trauma-informed care.
Implemented safety protocols within the home environment to ensure a secure living space for all residents.
Facilitated workshops on parenting strategies, enhancing skills among caregivers in the foster care community.
Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Managed full-cycle recruitment processes, ensuring timely communication with candidates throughout their application journey.
Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Leveraged social media platforms for employer branding, attracting wider pool of applicants.
Early Intervention Supervisor
Service Access & Management, Inc.,
Reading, Pennsylvania
11.2013 - 07.2019
Maintained cooperative, collaborative, and professional relationships with service providers, county agencies, and other child-serving systems.
Supervised and coached six staff to ensure they meet productivity standards, rigorous state-mandated timelines, and provide quality service coordination to program’s consumers.
Performed administrative functions, i.e. Close files, review and correct billing denials for authorized services, track children’s funding, enroll children in ITF waiver program, and complete monthly reports.
Supervised daily operations, ensuring compliance with organizational policies and procedures.
Conducted performance evaluations, providing constructive feedback to improve team effectiveness.
Developed training materials and conducted workshops to enhance staff skills and knowledge.
Enhanced communication within team by holding regular meetings and encouraging open dialogue among all members.
Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Early Intervention Coordinator
Service Access & Management, Inc.
Reading, Pennsylvania
04.2010 - 11.2013
Coordinated and completed evaluations with parent/ guardian to determine program eligibility.
Developed Individual Family Service Plan, (IFSP), with parent/guardian and therapists to determine needed therapeutic and community supports and create parent-driven goals so child can participate in family routines and reach developmentally-appropriate milestones.
Completed quarterly contacts with parents and providers to ensure that services are being delivered at frequency stated in IFSP, and without gaps, reported child’s progress, as well as determined needed modifications to child’s IFSP for his/her progress to continue.
Coordinated and authorized referrals for services.
Assessed and provided resources to meet the needs of the child and his/her family to be able to reach goals in IFSP.
Coordinated transition planning with the family, providers, and community agencies to ensure the child and family will have the resources and receive the needed level of support for the child to continue to make progress in meeting developmental milestones.
Coordinated early intervention services for children with developmental disabilities, ensuring timely access to resources.
Developed individualized service plans based on comprehensive assessments and family input.
Collaborated with multidisciplinary teams to optimize service delivery and enhance program effectiveness.
Monitored progress of clients, making adjustments to interventions as needed to improve outcomes.
Implemented quality assurance measures to maintain compliance with state and federal regulations.
Family Based Mental Health Worker
PA Counseling Services
Reading, PA
06.2009 - 04.2010
Collaborated as part of treatment team to provide in-home counseling to children, and their families, at risk of or returning from residential placement.
Partnered with service providers, community agencies, and school personnel, to improve family’s functions across domains.
Provided support to individuals experiencing mental health challenges through active listening and empathy.
Facilitated group therapy sessions, promoting community engagement and peer support among participants.
Collaborated with multidisciplinary teams to develop and implement individualized treatment plans.
Monitored client progress, documenting changes and adjusting treatment strategies as needed.
Educated clients on coping techniques and self-management skills to enhance recovery outcomes.
Promoted positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
Documented client progress in confidential files.
Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
Implemented crisis intervention plans to support client safety.
Facilitated successful discharge planning by collaborating with community resources, ensuring seamless transitions for patients returning home or entering outside facilities.
Monitored client progress and provided feedback to families and treatment team members.
Managed caseloads effectively, prioritizing high-risk cases while maintaining attention to detail for all clients.
Built partnerships with community agencies and service providers to remove access gaps.
Conducted initial intake interviews and assessments, providing valuable information for creation of personalized treatment plans.
Advocated for patient rights and well-being by addressing concerns with appropriate supervisory staff, ensuring that all patients received quality care.
Provided case management services to monitor client access to resources and services.
Coordinated care between various medical professionals involved in treatment process ensuring effective collaboration towards improved patient outcomes.
Provided clients with recommendations to community resources.
Utilized evidence-based practices, such as Cognitive Behavioral Therapy, Dialectical Behavior Therapy, and Motivational Interviewing to support patient progress.
Educated clients and families about mental health issues, treatments and resources.
Actively participated in professional development opportunities to stay current on best practices in mental healthcare delivery.
Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
Revised individual treatment plans for clients with mental health concerns to obtain best possible outcomes.
Fostered safe and supportive living environment, conducting regular safety checks and updates.
Encouraged family involvement in treatment plans, improving patient support networks.
Increased patient understanding and management of their conditions by creating personalized care plans.
Prepared reports to summarize clients' mental health status and treatment progress.
Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
Education
Bachelor of Arts - Family Studies
Messiah University
Mechanicsburg, PA
05.1985
Skills
Proficient in Microsoft Word, Excel, and Outlook
Excellent communication skills
Client engagement
Adaptability and flexibility
Accomplishments
Realtor: Consistently in the monthly Achievers Circle.
Top listing agent
Phone sales agent: Consistently met 175% to 200% of the monthly sales goal.
1 of 3 sales representatives recognized by their district for outstanding sales performance
Houseparent: 1 of 3 houseparents, (out of 180), chosen by the administration to represent Milton Hershey School at a national education conference.
Member of a task force to lead the reconstruction of the school’s k-12 curriculum.