Beth Dennis
Hawthorne,CA
Summary
Detail-oriented and highly motivated Surgery Coordinator with over 25 years’ experience in Ophthalmology. A proven track record of improving processes, managing teams and boosting sales. Known for qualities like problem-solving, teamwork, leadership, communication. Seeking to leverage skills and experience to contribute to patient care.
Overview
24
24
years of professional experience
Work History
Surgical Coordinator and Ophthalmic Technician
Dinsmore Eye Center
Torrance, CA
07.2000 - 11.2019
- Surgery scheduling
- Preoperative & postoperative patient counseling
- Insurance screening and verification
- Excellent customer service and phone skills
- Fast paced environment- schedule high volume appointments daily
- Conduct diagnostic testing
- Create and maintain thousands of medical records-daily audits conducted for accuracy and HIPAA compliance
- Develop and implement successful patient care plans
- Ensure the accuracy of public information and materials
- Proficient of front and back office operations
- Sound, ethical and independent decision-making ability consistent with medical protocols
- Serve as a liaison between patients and physicians to assist patients in understanding their treatment plans
Surgical Coordinator
UCLA Jules Stein Eye Institute
Los Angeles, CA
11.2019 - Current
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
- Served as a trusted resource for patients and families during emotionally challenging times, providing compassionate support and guidance throughout the surgical journey.
- Coordinated with facilities to set up surgeries for Number Surgeon type.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
- Contributed to a reduction in surgery cancellations by closely monitoring patient compliance with pre-surgical instructions.
- Assisted surgeons in preparing for procedures, ensuring all necessary equipment and supplies were readily available.
- Worked closely with operating room staff to ensure proper setup and sterilization of instruments prior to each case.
- Collaborated with multidisciplinary care teams to develop comprehensive perioperative plans tailored to individual patient needs and preferences.
- Verified insurance coverage and obtained pre-authorizations.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
Education
High School Diploma -
Redondo Union High School
Redondo Beach, CA01.2000
Skills
Time management skills
Client-focused
Outstanding sales and client retention
Ability to focus and multi-task under pressure
Results-oriented
Quick learner
Excellent communication skills
Problem resolution ability
Team development
Ability to type 50 WPM
Proficient with Microsoft applications
References
- Terry Alkana M.D., (310) 780-9313, Medical Ophthalmologist
- Joanne Low M.D., (310) 729-7790, Oculofacial Plastic Surgeon
- Tony Orendain, (310) 462-1632, College and Career Guidance Specialist
Timeline
Surgical Coordinator
UCLA Jules Stein Eye Institute
11.2019 - Current
Surgical Coordinator and Ophthalmic Technician
Dinsmore Eye Center
07.2000 - 11.2019
High School Diploma -
Redondo Union High School