Beth Dobson
Manteo
Summary
Professional hospitality manager with proven track record in guest services and operations. Skilled in ensuring seamless daily operations, enhancing guest satisfaction, and maintaining high standards. Strong focus on team collaboration, adaptability to changing needs, and achieving tangible results. Known for excellent communication, problem-solving, and organizational skills.
Overview
26
26
years of professional experience
Work History
Hotel Manager
Village Realty LLC
05.2018 - Current
- Oversee three unique properties at a resort location. Two 1960 motels with a combined 56-room count and one 26-room historic inn.
- Conduct employee reviews, training, and schedule work shifts.
- Foster a positive environment for employees.
- Develop and implement strategies to increase sales and profitability.
- Book large groups for weddings, seminars, conferences, and other events, providing best available room rates
- Cultivate strong relationships with vendors to ensure long-term success and loyalty.
- Monitor financial performance, control expenses to provide financial stability and long-term organizational growth.
- Elevate employee productivity with focused guidance on guidelines and latest technology.
- Establish guidelines to achieve significant expense reductions while maintaining high standards.
- Manage budget implementations, employee evaluations, and contract details.
- Hire and train new employees, demonstrate best methods for serving clients and guests.
- Review and address guest feedback to consistently enhance service quality and achieve high satisfaction ratings.
General Manager
Tar Heel Motel
02.2012 - 05.2018
- Promoted a supportive work environment for greater team morale.
- Developed and implemented strategies to increase sales and profitability.
- Strengthened client relations to promote lasting business loyalty.
- Responded to complaints swiftly, transforming disgruntled customers into repeat patrons.
- Adopted modern methods to refine workflows and drive process efficiency.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Innkeeper
The White Doe Inn B&B
03.1999 - 01.2012
- Organized special events for guests, such as wine tastings or guided tours, adding value to their stay experience.
- Conducted regular inspections of rooms and common areas, maintaining high standards of cleanliness throughout the property.
- Implemented effective marketing strategies to attract new clientele and maintain positive online reviews.
- Ensured compliance with all local regulations and safety standards, maintaining a safe and secure environment for both guests and staff.
- Increased repeat business by fostering a welcoming atmosphere and consistently exceeding guest expectations.
- Enhanced guest satisfaction by providing personalized services and attending to individual needs.
- Managed reservations, ensuring optimal occupancy rates and seamless guest experiences.
- Oversaw daily operations of the inn, ensuring all aspects ran smoothly from front desk management to food service coordination.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Education
Hospitality Management, Innkeeper
Vicational Training
Skills
- Guest services management
- Guest relations management
- Hospitality
- Relationship building
Timeline
Hotel Manager
Village Realty LLC
05.2018 - Current
General Manager
Tar Heel Motel
02.2012 - 05.2018
Innkeeper
The White Doe Inn B&B
03.1999 - 01.2012
Hospitality Management, Innkeeper
Vicational Training
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