Beth Dodin
Goshen,NY
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Flavor & Fragrance Specialties. Proven ability to adapt in diverse environments, manage relationships, and engage students effectively. Recognized for resolving issues proactively and fostering teamwork, ensuring a positive impact on customer satisfaction and classroom dynamics.
Overview
19
19
years of professional experience
Work History
Substitute Teacher Aide
Goshen Central School District
09.2017 - 06.2018
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher aide by full time teacher aides based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
Teller
The Berkshire Bank
06.2007 - 09.2010
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.
Customer Service Manager
Flavor & Fragrance Specialties
05.1999 - 06.2007
- Started as a customer service representative and was promoted to customer service manager as a result of strong work ethic and dedication to the company.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Worked as liaison between manufacturing facility and customer.
Education
High School Diploma -
Suffern High School
Suffern, NYSkills
- Classroom management
- Adaptable
- Relationship building and management
- Student engagement
- Safety awareness
- Behavior modeling
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Reliable
- New employee training
Timeline
Substitute Teacher Aide
Goshen Central School District
09.2017 - 06.2018
Teller
The Berkshire Bank
06.2007 - 09.2010
Customer Service Manager
Flavor & Fragrance Specialties
05.1999 - 06.2007
High School Diploma -
Suffern High School
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