Beth Douglas
Hayes,VA
Summary
Proven Certified Nursing Assistant with a track record of enhancing patient satisfaction at CHKD through meticulous attention to detail and a compassionate approach to care. Skilled in CPR/AED and known for exceptional organizational abilities, I excel in fast-paced environments, ensuring optimal patient outcomes and efficiency. Demonstrates integrity and a strong work ethic in all professional endeavors.
Overview
15
15
years of professional experience
Work History
Certified Nursing Assistant
CHKD
10.2022 - 09.2024
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
Patient Registration Technician
CHKD
03.2018 - 10.2022
- Reduced wait times for patients by optimizing appointment scheduling and resource allocation.
- Managed front-desk operations, providing exceptional customer service to incoming patients and visitors.
- Contributed to a welcoming environment within the clinic by maintaining cleanliness throughout reception areas while adhering to health guidelines.
- Developed trusting relationships with both patients and staff through consistent professionalism, effective communication, and empathy.
- Effectively multitasked during high-volume periods without compromising accuracy of work or patient satisfaction.
- Coordinated referrals to specialists or other facilities, facilitating smooth transitions of care for patients in need of additional services.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Upheld HIPAA regulations and standards for protecting patient information.
Unit Secretary/Telemetry Technician
Riverside Walter Reed Hospital
10.2015 - 12.2017
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Enhanced patient care by accurately monitoring and interpreting EKG data for early detection of cardiac abnormalities.
- Promoted a culture of continuous learning through participation in relevant workshops, seminars, and professional development opportunities related to cardiac care.
- Monitored and documented heart rhythms according to physicians' orders.
- Followed all protocols to respond to irregular cardiac activity.
Certified Nursing Assistant
Riverside Walter Reed Hospital
01.2011 - 10.2015
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built rapport with patients and families, providing emotional support during difficult times.
Certified Nursing Assistant
Walter Reed Convalescent & Rehabilitation Center
03.2010 - 01.2011
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Built rapport with patients and families, providing emotional support during difficult times.
Education
Certified Medical Assistant
Tidewater Medical Training10.2022
Certified Nurse Assistant
Walter Reed Convalescent Center03.2010
High School Diploma -
Gloucester High School
Gloucester, VA06.2000
Skills
Patient Care
Reliable team player
Certified in CPR/AED
Attention to Detail
Compassionate caregiver
Customer Service
Organization
Collaborative Team Player
Time Management
Problem Solving
Communication
Integrity
Strong Work Ethic
Timeline
Certified Nursing Assistant
CHKD
10.2022 - 09.2024
Patient Registration Technician
CHKD
03.2018 - 10.2022
Unit Secretary/Telemetry Technician
Riverside Walter Reed Hospital
10.2015 - 12.2017
Certified Nursing Assistant
Riverside Walter Reed Hospital
01.2011 - 10.2015
Certified Nursing Assistant
Walter Reed Convalescent & Rehabilitation Center
03.2010 - 01.2011
Certified Medical Assistant
Certified Nurse Assistant
High School Diploma -
Gloucester High School
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