Beth Dufour
Ruskin
Summary
Administrative and Client Service Professional with a strong ability to manage time effectively and meet the needs of those supported. Performance oriented and driven, delivering exceptional customer support through strong leadership skills and a passion for developing lasting client relationships.
Overview
12
12
years of professional experience
Work History
Office Coordinator/TM Ambassador
Taylor Morrison
12.2022 - Current
- Provide divisional support for team members and managers to assist with HR-related functions. This includes various aspects of onboarding, updating and training new employees with Workday self reporting program, and connecting team members to appropriate Corporate HR personnel when necessary.
- Work collaboratively with IT staff to maintain smooth operations during onboarding and team readiness for unexpected demands.
- Chair a team of 8 volunteers to plan, book and promote quarterly division meetings/events for a staff of over 150 employees.
- Facilitate communication and awareness of Company and Division-wide initiatives, events and programs.
- Promote Taylor Morrison's Culture of "Love the Customer" both internally and externally.
Processing Coordinator I
Taylor Morrison Home Funding
01.2022 - 09.2022
- Reviewed pipeline reports daily to determine what tasks need to be completed
- Assisted with loan submission to underwriting
- Supported 5 Client Coordinators (Loan Processors) with various tasks; obtaining borrower's wage summary and verification of employment, processing initial and final property appraisal requests for FHA,VA and Conventional loans, processing GAP credit reports, update loan files and prepare for closing
- Ensured conversations and email correspondence were documented
Purchasing Systems Coordinator
Taylor Morrison Homes
10.2020 - 01.2022
- Audited and edited purchase orders in Newstar for new homes
- Created additional purchase orders and option changes
- Assisted with Closing Reports & budget clean up
- Communicated with builders in regards to open Purchase Orders
- Pulled files from BuildPro to process accurate Starts
- Entered dates in SupplyPro upon completion of purchase orders
Sales Administrator
Empire Office Inc.
08.2019 - 08.2020
- Provided a high level of customer service in a timely manner
- Provided administrative support for Account Managers; including furniture & accessories quote creation, verify design specification, acquire vendor discounts and ensure accurate pricing.
- Managed the Ordering process from product(s) quote through final installation.
- Ensured proper approval documentation prior to converting quote to order & verified orders were released in our Hedberg system.
- Followed up on Orders to; confirm vendor receipt of PO, review returned acknowledgements for discrepancies, create order status reports, resolve outstanding issues.
- Maintained PUNCH list documentation via EXCEL spreadsheet; advise clients on re-orders, prepare vendor and/or freight claims, complete operations request for return delivery and installation.
- Invoiced clients once order was fully received.
Preschool TA / Substitute Teacher
Community Unit School District 308
08.2016 - 05.2019
- Planned, implemented, monitored and assessed classroom instructional programs.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Updated student records and documented academic and behavioral progress.
Licensed Massage Therapist
Private Practice
10.2011 - 01.2019
- Provided safe, effective and appropriate massage therapy techniques with professionalism and enthusiastic attitude to maintain 100% client satisfaction rates.
- Established treatment plans and exercise programs to promote healing.
- Grew client base by 20% through a social media marketing campaign.
Office Administrator/Licensed Massage Therapist
Dr. Diane Ferris, DC
08.2013 - 09.2014
- Managed patient accounts by obtaining, recording and updating personal and financial information.
- Corresponded with numerous health insurance companies to verify patient benefits.
- Prepared monthly billing statements for timely delivery to patients.
- Provided clinical massage to patients based on their treatment plan
Education
Professional Massage Therapy Diploma - Therapeutic Massage
Cortiva Institute - School of Massage Therapy
Woodridge, IL2011
Bachelor of Science - Business Administration - Finance
State University of New York At Buffalo
Buffalo, NY1990
Skills
- Project organization
- Professional telephone demeanor
- MS Office proficiency
- Service recommendations
- Public speaking
- Relationship development
- Advanced problem solving
- Documentation and reporting
- Call center operations
- Staff education and training
Timeline
Office Coordinator/TM Ambassador
Taylor Morrison
12.2022 - Current
Processing Coordinator I
Taylor Morrison Home Funding
01.2022 - 09.2022
Purchasing Systems Coordinator
Taylor Morrison Homes
10.2020 - 01.2022
Sales Administrator
Empire Office Inc.
08.2019 - 08.2020
Preschool TA / Substitute Teacher
Community Unit School District 308
08.2016 - 05.2019
Office Administrator/Licensed Massage Therapist
Dr. Diane Ferris, DC
08.2013 - 09.2014
Licensed Massage Therapist
Private Practice
10.2011 - 01.2019
Professional Massage Therapy Diploma - Therapeutic Massage
Cortiva Institute - School of Massage Therapy
Bachelor of Science - Business Administration - Finance
State University of New York At Buffalo
Similar Profiles
Jason BarichioJason Barichio
Senior Superintendent/Health& Safety Officer/Quality Control Inspector at Taylor MorrisonSenior Superintendent/Health& Safety Officer/Quality Control Inspector at Taylor Morrison
Clayton MalcomClayton Malcom
Construction Superintendent at Taylor MorrisonConstruction Superintendent at Taylor Morrison
Zachary EllisZachary Ellis
Construction Superintendent at Taylor MorrisonConstruction Superintendent at Taylor Morrison