Summary
Overview
Work History
Education
Skills
Communication
Leadership
Timeline
Generic

Beth Dunn

Arcade,NY

Summary

Logistics professional with proven experience in optimizing supply chain operations and managing complex distribution networks. Skilled in team leadership, process improvement, and strategic planning to drive efficiency and cost savings. Strong focus on collaboration, adaptability, and achieving tangible results in dynamic environments. Trusted for reliable decision-making and effective problem-solving in high-pressure situations.

Overview

21
21
years of professional experience

Work History

Logistics Operations Manager

WEL Companies
04.2022 - Current
  • Collaborate with Shippers, Carriers and Dispatchers to ensure freight is scheduled for pick up and drop offs in a timely manner
  • Booking loads with Carriers while providing a reasonable and profitable quote for the Company.
  • Tracking, along with dispatching, the status of the loads.
  • Connect Shippers with Carriers to haul freight safely and efficiently
  • Build relationships with Shippers to negotiate a timely schedule of freight, maximizing the Carriers time.
  • Maintain accurate tracking of scheduled pick up and drop off times for Freight Brokers to sell the load.
  • Work directly with the Customer(s) ensuring all their guidelines are adhered to upon scheduling the freight with Shippers and Receivers.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.

Account Specialist III

Brown and Joseph
02.2020 - 03.2022


  • Generate daily revenue to hit a monthly goal set by Executives.
  • Maintained daily KPI’s for maximum production on all accounts assigned.
  • Attend weekly call monitoring sessions for critique and accolades to allow personal growth and identify areas of opportunities.
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Completed routine and complex account updates to resolve problems.
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
  • Reviewed account activity to assess financial status and evaluate discrepancies.
  • Prepared and submitted timely invoices, statements and payment reminders for customers.

08.2018 - 01.2020
  • Provided in home health care for my mother-in-law

Senior Collection Manager

Windham Professionals
01.2009 - 07.2018
  • Responsible for the growth of the Windham Department of Education Rehabilitation Team to take the staff from 6 Servicers up to 62 Servicers, 3 Rehabilitation Clerks and 5 Managers.
  • Successfully managed the activities of 70-80 team members within multiple locations.
  • Implemented procedures and process improvement initiatives to improve retention rates and document cures.
  • Directly involved in writing numerous Incentive Plans along with the presentation to Executives for approval and to the Team Members for performance goals.
  • Provided monthly detailed departmental reports identifying areas of opportunities to Senior Level Management.
  • Responsible for monthly projects to generate weekly, monthly, and quarterly revenue.
  • Completed 25+ Standard Operating Procedures for the Rehabilitation Department, specifically designed to target resolution of the most difficult Consumer issues that arose.
  • Plan, Develop and Provide training to team members in multiple locations.
  • Directly involved in two system conversions, one with the Department of Education and one within Windham Professionals.
  • Trained and Developed Rehabilitation Clerks to ensure accuracy of the workflow within the Department.
  • Improved overall collections efficiency by implementing strategic collection plans and processes.
  • Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
  • Enhanced team performance through regular training, coaching, and feedback sessions.

Senior Collection Specialist

Pioneer Credit Recovery
07.2004 - 12.2008
  • Responsible for 18 Account Specialists ensuring monthly goals were met.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Negotiated to collect balance in full.
  • Trained in Results Based Management.
  • Oversaw training initiatives for new hires, resulting in increased productivity and consistent performance standards across the team.
  • Mitigated risk by thoroughly evaluating debtor profiles and implementing appropriate collection strategies based on historical performance and unique account characteristics.
  • Collaborated with cross-functional teams for seamless integration of collections efforts with other business operations.
  • Maximized efficiency by utilizing advanced software tools to automate routine tasks and streamline workflows.
  • Maintained strict compliance with federal regulations and industry best practices to ensure ethical collection practices at all times.
  • Developed comprehensive reports to track progress, identify trends, and inform decision-making processes.

Education

HS Regents Diploma -

Holland High School
01.1997

Skills

  • Process Improvement
  • Collection Management Proficiency
  • Creative Problem Solving
  • Conflict Resolution
  • Data Collection and Analysis
  • Operational management
  • Team management
  • Mentoring and training
  • Logistics analysis
  • Transportation management
  • Cross-functional coordination

Communication

I possess effective communication skills which has allowed me to work with multiple departments for exceptional results within any organization I work for.

Leadership

As a leader for most of my career, I build relationships with a strong ability to teach and mentor.

Timeline

Logistics Operations Manager

WEL Companies
04.2022 - Current

Account Specialist III

Brown and Joseph
02.2020 - 03.2022

08.2018 - 01.2020

Senior Collection Manager

Windham Professionals
01.2009 - 07.2018

Senior Collection Specialist

Pioneer Credit Recovery
07.2004 - 12.2008

HS Regents Diploma -

Holland High School

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