Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beth Ems

Rising Sun,IN

Summary

With a proven track record at Procter & Gamble Co, I excel in experimental design and data analysis, complemented by strong attention to detail and integrity. My background spans lab research to customer service, where I've implemented process improvements and enhanced customer satisfaction, showcasing my adaptability and analytical thinking.

Experienced with conducting detailed experiments and maintaining laboratory equipment. Utilizes strong analytical skills to ensure precision and accuracy in results. Knowledge of laboratory safety standards and procedures, ensuring safe and efficient working environment.

Overview

42
42
years of professional experience

Work History

Lab Technician

Procter & Gamble Co
07.1984 - 07.2012
  • Maintained documentation on tests performed in lab.
  • Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
  • Prepared reagents, media and solutions to use for laboratory testing and analysis.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Troubleshot equipment malfunctions, ensuring minimal downtime and maintaining optimal functionality.
  • Utilized advanced software tools for data management and analysis purposes.
  • Documented experimental procedures thoroughly, facilitating effective communication among team members.
  • Identified areas for process improvement, implementing changes that increased overall lab performance.
  • Collaborated with multidisciplinary teams for timely completion of research projects.
  • Recorded and analyzed data to produce reports of results.
  • Operated and performed preventative maintenance on laboratory equipment and instruments.
  • Interpreted laboratory results to provide technical advice to scientists.

Customer Service Cashier

Unknown
02.1975 - 08.1995
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.

Animal Lab Researcher

WIL Research
01.1981 - 03.1984
  • Managed laboratory inventory and equipment maintenance, ensuring seamless operations and timely completion of projects.
  • Enhanced lab efficiency by streamlining sample preparation and data analysis processes.
  • Developed new research methodologies for improved accuracy and reliability in experimental results.
  • Maintained accurate and detailed records of all experiments conducted, facilitating easy replication by other researchers when needed.
  • Collaborated with interdisciplinary teams to optimize research efforts and ensure project success.
  • Optimized laboratory protocols, enhancing productivity and reducing turnaround times for experiments.
  • Communicated regularly with stakeholders from various backgrounds, ensuring alignment on project goals and expectations.
  • Recorded and analyzed data to produce reports of results.
  • Adhered to laboratory safety procedures to maintain compliance with quality control standards.
  • Participated in lab meetings and project presentations.
  • Prepared samples for analysis by performing complex sample preparation tasks.

Library Student Assistant

San Diego Mesa College Learning Library
09.1975 - 05.1979
  • Organized returned materials and assisted with shelving.
  • Improved library organization by accurately shelving materials.
  • Assisted library staff with clerical duties to help lighten workload.
  • Maintained a clean and welcoming environment by performing regular cleaning tasks, contributing to a positive atmosphere for patrons.

Cashier

Grocery Store
08.1974 - 10.1974
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Accounts Receivable Clerk

JAR Bakery Supply
09.1970 - 05.1974
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Responded to inbound inquiries regarding accounts and payments.
  • Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
  • Posted customer payments by recording cash, checks, and credit card transactions.

Retail Worker

Sorry, I've Forgotten the Store Name
11.1970 - 12.1970
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Worked evening shift during Christmas season for 4 yrs

Education

Varied

Procter & Gamble
Cincinnati, OH
05-1979

Skills

  • Technology support
  • Work ethic and integrity
  • Attention to detail
  • Patience and empathy
  • Laboratory safety protocols
  • Written and verbal communication
  • Laboratory techniques
  • Data interpretation
  • Microsoft Excel
  • Experimental design
  • Analytical thinking
  • Data analysis
  • File and recordkeeping
  • Work Planning and Prioritization
  • Animal handling

Timeline

Lab Technician

Procter & Gamble Co
07.1984 - 07.2012

Animal Lab Researcher

WIL Research
01.1981 - 03.1984

Library Student Assistant

San Diego Mesa College Learning Library
09.1975 - 05.1979

Customer Service Cashier

Unknown
02.1975 - 08.1995

Cashier

Grocery Store
08.1974 - 10.1974

Retail Worker

Sorry, I've Forgotten the Store Name
11.1970 - 12.1970

Accounts Receivable Clerk

JAR Bakery Supply
09.1970 - 05.1974

Varied

Procter & Gamble

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Beth Ems