Beth Ervin

• Streamlined office operations by implementing efficient administrative processes and procedures.
• Enhanced communication between departments with timely and accurate preparation of reports and documents.
• Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
• Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
• Maintained a well-organized filing system to ensure easy access to important records and documents.
• Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

• Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Formulated balanced budget, paying bills and identifying cost-saving opportunities for a family of 5 children and 2 adults.
• Created, assigned, and scheduled various household duties for 5 children, according to capabilities.
• Monitored, recorded, and reported symptoms of illness in 6 family members while coordinating their treatment with doctors and nurses.
• Organized family members schedules and availability.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.

• Established safe atmosphere for students to eat, socialize and relax prior to afternoon classes.
• Monitored student behavior and implemented corrective actions.
• Monitored students during lunchtime and provided verbal cues to students to manage behavior.
• Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
• Ensured a clean and sanitary environment for students by performing regular cleaning tasks.

* Collaborate with a team of 10 to establish and organize basketball teams for second to fifth graders.

* Organize a winter tournament with all aspects including food vendors, games and tournament schedule.

* Work with the children teaching them to operate the scoreboard and timer.

• Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.

• Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
• Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
• Calculated premiums and established payment methods.
• Provided quotes and promoted products for building, contents and vehicle insurance.
• Maintained high standards of customer service by building relationships with clients.
• Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.

• Aligned grooming services with brand promise for quality and customer care.
• Ordered supplies for forecasted grooming demands.
• Delegated workplace responsibility to appropriate staff.
• Managed and maintained health, welfare and proper care of animals.
• Recruited and trained staff to offer grooming services for diverse animals.
• Enhanced customer satisfaction by implementing efficient grooming processes and ensuring a clean, safe salon environment.