BETH MARIE
Winthrop,Ma
Summary
Experienced management professional with robust background in team leadership and operational efficiency. Known for strong collaboration, adaptability, and consistently achieving results. Skilled in strategic planning, conflict resolution, and performance optimization. Recognized for reliability and keen ability to meet evolving needs with composure and effectiveness.
Overview
15
15
years of professional experience
Work History
Co-Manager
Boston Ski And Tennis
06.2022 - Current
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
STORE MANAGER
Carhartt
12.2019 - 05.2022
- Encouraged team-oriented culture with common sales, service, and productivity goals
- Taught employees how to connect with customers, build trust, and independently handle routine concerns
- Recognized for excellence in building and motivating management and hourly teams
- Scheduled employees and delegated assignments to meet coverage needs and maintain store standards
- Set clear performance expectations for employees and implemented improvement plans to help each reach targets
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
STORE MANAGER
Merrell
12.2017 - 12.2019
- Advanced store sales position, restructuring departments and modeling customer service techniques to employees
- Evaluated store associates regularly to spot and develop new leadership talent
- Taught employees how to connect with customers, build trust, and independently handle routine concerns
- Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers
ASSISTANT STORE MANAGER
Dicks's Sporting Goods
06.2010 - 12.2017
- Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers
- Recognized for excellence in building and motivating management and hourly teams
- Exemplified quality leadership and maintained company standards and protocols in all locations
- Monitored and adjusted staff schedules based on business requirements
- Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance
- Supported back office procedures, including hiring and employment processes
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
STORE MANAGER
City Sports
06.2009 - 06.2010
- Scheduled employees and delegated assignments to meet coverage needs and maintain store standards
- Encouraged team-oriented culture with common sales, service, and productivity goals
- Reversed poor performing store by revising systems, processes, training programs, and personnel
- Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers
- Met regularly with department leaders to update policies and improve team performance
- Recognized for excellence in building and motivating management and hourly associates.
Education
MASSAGE THERAPY -
Baltimore School of Massage
Baltimore, MD05.2015
BACHELOR OF SCIENCE - EXERCISE SCIENCE
Plymouth State College
Plymouth, NH05.1993
Skills
- Customer service management
- Staff management
- Loss prevention
- Employee training
- Performance optimization
- Process improvements
- Performance evaluations
- Manage operations
- Staff hiring
- Revenue growth
- Training and development
- Time management
- Business Development
- Leasing and sales
Accomplishments
Head Women's Soccer Coach Plymouth State University 1998
Inducted to the Plymouth State University Athletic Hall of Fame 2010
Timeline
Co-Manager
Boston Ski And Tennis
06.2022 - Current
STORE MANAGER
Carhartt
12.2019 - 05.2022
STORE MANAGER
Merrell
12.2017 - 12.2019
ASSISTANT STORE MANAGER
Dicks's Sporting Goods
06.2010 - 12.2017
STORE MANAGER
City Sports
06.2009 - 06.2010
BACHELOR OF SCIENCE - EXERCISE SCIENCE
Plymouth State College
MASSAGE THERAPY -
Baltimore School of Massage
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