Summary
Overview
Work History
Education
Skills
Timeline
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Beth Fitzgerald

Wayland,MASSACHUSETTS

Summary

Results-driven professional with proven track record of drivings client success and satisfaction thorough strategic planning, relationship building and effective communication. Deep understanding of client needs, identifying opportunities for growth and expansion, and developing and implementing solutions that meet and exceed expectations. Thrive in fast pasted environments and am edept at managing complex projects and delivering results on time and within budget. Dedicated to ensuring that every client I work with receives the highest level of service and achieves their business goals. Demonstrated ability to enhance clients' service experience by creating engaged clientele and facilitate organic growth. Known for taking ownership of clients' issues and following challenges through prompt resolutions internally and externally.

Overview

10
10
years of professional experience

Work History

Channel Program Manager/Growth Team Lead

INFUSEmedia
Boca Raton, FL
08.2022 - 02.2024
  • Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
  • Developed project plans, identified risks, set objectives and monitored progress towards completion.
  • Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
  • Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
  • Collaborated with teams across departments to develop effective strategies for executing programs.
  • Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
  • Review progress and address any issues or concerns arising from the program execution process.
  • Provided guidance and support to team members in order to achieve targets within defined deadlines.
  • Analyzed data collected during the course of the program operations and reported results accordingly.
  • Reviewed customer feedback on a regular basis in order to identify potential areas of improvement in service delivery.
  • Coached and mentored sales representatives on best practices, customer service, and product knowledge.

Client Success-Channel

SpiceworksaSpiceworks Ziff Davis
Austin, TX
03.2022 - 07.2022
  • Develop and execute client success plans that outline the goals, objectives, and metrics for each client relationship.
  • Build strong relationships with clients, serving as a primary point of contact and advocating for their needs within the company.
  • Monitor client satisfaction and identify opportunities to improve their experience, working with internal teams to address any issues.
  • Analyze data and provide regular reporting to clients and internal stakeholders, including executive leadership.
  • Stay up to date on industry trends and best practices related to client success and incorporate them into our processes and procedures.
  • Work with product and engineering teams to ensure that client feedback is incorporated into our product development roadmap.

Account Executive/Channel Program Manager

IDG/Foundry
Framingham, MA
02.2014 - 03.2022
  • Managed day-to-day client accounts, ensuring high levels of customer satisfaction.
  • Cultivated relationships with key decision makers through regular client visits and follow-up calls.
  • Provided timely customer service support to resolve any issues quickly and efficiently.
  • Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
  • Advised customers on best practices regarding product usage or maintenance procedures.
  • Prepared sales presentations or proposals to explain product specifications or applications.
  • Prepared presentations for clients regarding new products or services offered.
  • Gathered feedback from customers about their experiences with the company's products or services.
  • Provided timely responses to customer inquiries, complaints, or requests for information.
  • Developed strategies for increasing sales volume through existing clients as well as new ones.

Education

Bachelor of Science - Business Administration

Framingham State University
Framingham, MA

Skills

  • Client Retention
  • Customer Satisfaction
  • Client Relationship Building
  • Customer Success/Advocacy
  • Results Driven
  • Strategic Planning
  • Highly Organized
  • Excellent Communication Skills
  • Team Player
  • Flexible and adaptable
  • Problem Solving
  • Data Analysis
  • Attention to Detail
  • Proficient in Microsoft Office suite, Salesforce, Google Doc, Wrike, Tableau
  • Project Management

Timeline

Channel Program Manager/Growth Team Lead

INFUSEmedia
08.2022 - 02.2024

Client Success-Channel

SpiceworksaSpiceworks Ziff Davis
03.2022 - 07.2022

Account Executive/Channel Program Manager

IDG/Foundry
02.2014 - 03.2022

Bachelor of Science - Business Administration

Framingham State University

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Beth Fitzgerald