Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beth Fryc

Gowen,MI

Summary

Proven leader and efficient manager, adept at boosting team performance and customer satisfaction. Excelled in inventory control, fostering customer loyalty, and orchestrating seamless catering services. Skillfully balanced a calm demeanor with decisive action while enhancing operational efficiency.

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

29
29
years of professional experience

Work History

Restaurant Manager

The Kicks At Bowen Lake
05.2021 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Established strong relationships with customers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Developed unique events and special promotions to drive sales.
  • Coordinated with catering staff to deliver food services for special events and functions.

Office Manager

Rockford Dental
06.1995 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of patient documents and personnel records.
  • Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed patient accounts, and generated reports for practice database.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced patient accounts.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with patients and representatives.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Managed office operations while scheduling appointments for patient care. Receive over 100 phone calls a day.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between the Doctor and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Coordinated special projects and managed schedules.
  • Established workflow processes by creating a comprehensive staff handbook that outlined procedures and guidelines which contributed to a well-organized and overall enhanced performance and patient care.
  • Controlled and submitted all incoming payments from patients and insurance companies.
  • Identified and communicated patient needs to ensure that they received the best care.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry patients.
  • Delivered performance reviews.

Education

No Degree - Business Administration

Grand Rapids Community College
Grand Rapids, MI

High School Diploma -

Cedar Springs High School
Cedar Springs, MI
06.1992

Skills

  • Staff Management
  • Organization and prioritization
  • Adaptable
  • Customer Service
  • Reliable and Responsible
  • Collaboration and Teamwork
  • Money Handling
  • Supply Ordering and Management
  • Calm and Pleasant Demeanor
  • Scheduling
  • Event Coordination
  • Catering Services

Timeline

Restaurant Manager

The Kicks At Bowen Lake
05.2021 - Current

Office Manager

Rockford Dental
06.1995 - Current

No Degree - Business Administration

Grand Rapids Community College

High School Diploma -

Cedar Springs High School

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Beth Fryc