Beth Geniuk
Kansas City,MO
Summary
Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
6
6
years of professional experience
Work History
Front Office Manager
Randy Curnow Buick GMC Collision Center
10.2021 - Current
- Keep customers updated throughout the repair process
- Checked quality of all work to maintain customer satisfaction.
- Worked with customers and insurance companies to obtain payments.
- Resolved customer complaints professionally and effectively, maintaining a high level of customer satisfaction throughout the repair process.
- Schedule customers for repairs, coordinating with insurance and rental car companies to ensure transportation for customers
- Answer phones, take and relay messages to my superiors when needed
- Go above and beyond to make sure the customers are happy
- Cut purchase orders and coordinate with our accounting office to cut checks for vendors
- Entering payroll in for employees on a weekly basis
- Enter in a labor entry every week based off of payroll
- Collect contact information for customers and their insurance
- Correspond with insurance
- Collecting information about damage
- Taking photos of vehicle and damage
- Entering information in to estimating software
- Enter in vehicle information, make repair orders, and input new information into our dealer management system.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
Recruiter
Express Employment Professionals
08.2020 - 09.2021
- Interview associates, fit associates to jobs that fit their needs and pay requirements
- Make sales calls to gain new clients and build new relationships
- Filled job orders per client's requests
- Utilized computer software to access associate files and search databases to match skill sets to job descriptions.
Receptionist
Jay Wolfe Toyota
08.2018 - 04.2020
- Answer phone calls, greet customers, deal with title paperwork (getting them to customers through mail or in person), also trained for a customer relations position.
Footwear Associate
Dick's Sporting Goods
12.2017 - 08.2018
- Customer service representative in the footwear department
- Helping Athletes find shoes that will work best for their needs.
Education
Diploma -
Smithville High School
Skills
- Customer Service
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Clerical Experience
- Organizational Skills
- HR Sourcing
- Administrative Experience
- Recruiting
- Interviewing
- Front desk
- Office management
- Accounting
- Payroll
Timeline
Front Office Manager
Randy Curnow Buick GMC Collision Center
10.2021 - Current
Recruiter
Express Employment Professionals
08.2020 - 09.2021
Receptionist
Jay Wolfe Toyota
08.2018 - 04.2020
Footwear Associate
Dick's Sporting Goods
12.2017 - 08.2018
Diploma -
Smithville High School
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