Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beth Glueck

Gulfport,FL

Summary

Compassionate Certified Medical Assistant adept at managing multiple tasks efficiently and effectively. Utilize strong communication skills, empathy, and adaptability to enhance patient comfort and trust while supporting healthcare team objectives. Dedicated Medical Assistant skilled with technical, clerical and patient support. Detailed understanding of medical sector and regulatory obligations concerning it. Possess specialized skills in patient care, medical record keeping, and clinical procedures. Certified Medical Assistant with a background working in a fast-paced healthcare environment. Previous work has consistently resulted in improved patient care through effective communication and procedural efficiency.

Overview

41
41
years of professional experience

Work History

Certified Medical Assistant

Baycare/Suncoast Dermatology
St. Petersburg, FL
05.2018 - 08.2022
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Maintained patient confidentiality in accordance with HIPAA regulations.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Administered injections under the direction of a physician or nurse practitioner.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Organized charts, documents and supplies to maintain team productivity.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Educated patients about medications, procedures and physician's instructions.
  • Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Prepared treatment rooms for patient examinations.
  • Documented notes during patient visits.
  • Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Certified Medical Assistant

Baycare/ENT
St. Petersburg, FL
06.2016 - 03.2018
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Maintained patient confidentiality in accordance with HIPAA regulations.
  • Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
  • Organized charts, documents and supplies to maintain team productivity.
  • Processed payments from patients accurately using cash registers or computerized systems.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
  • Prepared treatment rooms for patient examinations.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.

Medical Office Representative

Baycare/Internal Medicine
St. Petersburg, FL
06.2014 - 05.2016
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed referrals and authorization requests for specialty services as needed.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Communicated with patients with compassion while keeping medical information private.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Completed relevant insurance and other claim forms.
  • Managed daily collection of payments from patients at check-out time.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Recognized by management for providing exceptional customer service.

Front Office Receptionist

Dr.Donald Turner
Clearwater, FL
08.2011 - 01.2013
  • Greeted visitors and verified reasons for visit and appointment information.
  • Managed multi-line telephone system, directing calls to appropriate departments.
  • Ensured that front desk area was well organized at all times.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Processed patient payments and scanned identification and insurance cards.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Greeted and checked in patients, updating patient information in computer system.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Scheduled and confirmed patient appointments and consultations.
  • Straightened up waiting room to maintain neat and organized space.
  • Greeted patients, verified insurance information and scheduled appointments.

Dental Assistant

Dr. R.G. Smith/Endodontist
Clearwater, FL
01.1982 - 01.1997
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Sterilized instruments according to established guidelines and protocols.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Explained dental services and payment plans to help patients make informed decisions.
  • Sterilized dental equipment using automatic washers to prevent cross contamination.
  • Exposed dental diagnostic x-rays.
  • Helped maintain inventory levels of all dental supplies used in day-to-day operations.
  • Updated patient records with new data and treatment information.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Assisted dentist during examination by retracting patient's tongue and cheeks.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Conducted routine maintenance of equipment used in dentistry operations.
  • Established clean, sterile and welcoming environment for patients.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Took medical and dental history and recorded vital signs of patients.
  • Educated patients on treatment procedures and post-procedure home care.
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Laid out dental instruments and equipment before procedures.
  • Recognized by management for providing exceptional customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted dentists in performing root canals and other complex dental procedures.

Education

Associate of Science - Science

St. Petersburg College
Clearwater, FL/St. Petersburg, FL
05-2013

Skills

  • Laboratory specimen handling
  • Injection administration
  • Patient assessment
  • Electronic health records
  • Patient scheduling
  • Customer service
  • HIPAA compliance
  • Effective communication
  • Patient education
  • Chart organization
  • Surgical assistance
  • Treatment room preparation
  • Patient documentation
  • Clinical documentation
  • Wound care
  • Sterilization techniques
  • Telephone etiquette
  • Triage assessment

Timeline

Certified Medical Assistant

Baycare/Suncoast Dermatology
05.2018 - 08.2022

Certified Medical Assistant

Baycare/ENT
06.2016 - 03.2018

Medical Office Representative

Baycare/Internal Medicine
06.2014 - 05.2016

Front Office Receptionist

Dr.Donald Turner
08.2011 - 01.2013

Dental Assistant

Dr. R.G. Smith/Endodontist
01.1982 - 01.1997

Associate of Science - Science

St. Petersburg College

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Beth Glueck