Beth Greer
Janesville,Wisconsin
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lodge Manager
Wishing Well RV Resort
N551 Wishing Well Lane
04.2023 - Current
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Oversaw day-to-day operations of 569 campsites with staff of 16 employees.
- Evaluated and promptly resolved lodging facility operational issues.
- Created and managed accurate occupancy forecasts and budgets.
- Fostered safe lodging environment with reliable and effective security services.
- Assisted with development and distribution of marketing materials for facility.
Shipping and Receiving Specialist
DSB Technologies
3330 Palmer Dr Janesville
06.2015 - 04.2023
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Reviewed order data to verify transactions and shipping dates.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Sorted and delivered materials to different work areas and staff.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Conducted research to address shipping errors and packaging mistakes.
- Processed required paperwork to expedite handling of shipped and received goods.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Handled day-to-day shipping and receiving overseeing more than packages per day.
Restaurant Manager
Dennys Restaurant
Midland Rd Janesville
06.2005 - 04.2015
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Developed unique events and special promotions to drive sales.
- Purchased food and cultivated strong vendor relationships.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maximized quality assurance by completing frequent line checks.
Education
High School Diploma -
Milton High School
Milton, WI06.1990
Skills
- Computer Skills
- Work Planning and Prioritization
- Front Desk Operations
- Payment Processing
- Personnel Supervision
- Operational Efficiency
- Teamwork and Leadership
- Supply Purchasing
- Guest Experiences
- Food and Beverage Operations
- Inventory Management
- Guest Services
Certification
- Certified Forklift driver, DSB Technologies - 2017-2023
Timeline
Lodge Manager
Wishing Well RV Resort
04.2023 - Current
Shipping and Receiving Specialist
DSB Technologies
06.2015 - 04.2023
Restaurant Manager
Dennys Restaurant
06.2005 - 04.2015
High School Diploma -
Milton High School