Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Beth Greer

Janesville,Wisconsin

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Lodge Manager

Wishing Well RV Resort
04.2023 - Current
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Oversaw day-to-day operations of 569 campsites with staff of 16 employees.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Created and managed accurate occupancy forecasts and budgets.
  • Fostered safe lodging environment with reliable and effective security services.
  • Assisted with development and distribution of marketing materials for facility.

Shipping and Receiving Specialist

DSB Technologies
06.2015 - 04.2023
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Collaborated with internal departments to verify customer satisfaction and order accuracy.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Reviewed order data to verify transactions and shipping dates.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Sorted and delivered materials to different work areas and staff.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Conducted research to address shipping errors and packaging mistakes.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Handled day-to-day shipping and receiving overseeing more than packages per day.

Restaurant Manager

Dennys Restaurant
06.2005 - 04.2015
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Developed unique events and special promotions to drive sales.
  • Purchased food and cultivated strong vendor relationships.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Maximized quality assurance by completing frequent line checks.

Education

High School Diploma -

Milton High School
Milton, WI
06.1990

Skills

  • Computer Skills
  • Work Planning and Prioritization
  • Front Desk Operations
  • Payment Processing
  • Personnel Supervision
  • Operational Efficiency
  • Teamwork and Leadership
  • Supply Purchasing
  • Guest Experiences
  • Food and Beverage Operations
  • Inventory Management
  • Guest Services

Certification

  • Certified Forklift driver, DSB Technologies - 2017-2023

Timeline

Lodge Manager

Wishing Well RV Resort
04.2023 - Current

Shipping and Receiving Specialist

DSB Technologies
06.2015 - 04.2023

Restaurant Manager

Dennys Restaurant
06.2005 - 04.2015

High School Diploma -

Milton High School

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Beth Greer