Beth Grupp
Sulphur,LA
Summary
Sales Account Manager accomplished in managing customer service for numerous top accounts while simultaneously exceeding sales goals on new and existing products with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Account Manager
CARL VINCENT STATE FARM
07.2016 - Current
- Increased sales revenue by identifying and pursuing new business opportunities.
- Developed and maintained long-term relationships with key clients for sustained growth.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Implemented effective sales strategies to expand market share within the assigned territory.
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Created comprehensive sales reports that informed executive decision making.
- Participated in ongoing professional development activities to stay current on industry trends and best practices.
Licensed Insurance Sales Representative
Mike Mikara State FARM
11.2015 - 07.2016
- Increased customer satisfaction by promptly addressing inquiries and providing accurate policy information.
- Consistently met or exceeded sales targets by effectively promoting and selling insurance products to clients.
- Improved client retention rates through excellent relationship-building skills and proactive followups.
- Developed customized insurance plans for clients, ensuring their unique coverage needs were met.
- Expanded client base by leveraging networking opportunities and generating referrals from satisfied customers.
Upper Level Auto Underwriter
GEICO
09.2013 - 11.2015
- Enhanced customer satisfaction by accurately assessing risk and promptly issuing auto insurance policies.
- Streamlined application processing for faster underwriting decisions, improving overall department efficiency.
- Collaborated with sales team to ensure smooth policy issuance and address any concerns or discrepancies in a timely manner.
- Reviewed applicant information thoroughly, ensuring proper identification of potential risks and adherence to company guidelines.
- Reduced claims costs with thorough investigations into suspicious applications, identifying potential fraud or misrepresentation.
- Adhered to strict regulatory guidelines while underwriting policies, ensuring full compliance with state and federal laws.
PERFORMANCE ANALYST & NEW HIRE COACH
GEICO, Insurance
09.2010 - 09.2013
- Enhanced team performance by developing and implementing effective coaching strategies.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Developed effective training plans based on department needs and objectives.
- Prepared and presented supplementary learning material to support structured lessons.
Inbound Call Center Representative
GEICO
09.2009 - 09.2010
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Assessed customer needs and recommended suitable insurance policies.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
Education
Associate of Applied Science - Business Administration
Brookhaven College
Dallas, TX05.2014
High School Diploma -
Iowa High School
Iowa05.1999
Skills
- CRM Proficiency
- In-Depth Knowledge of Salesforce
- Relationship Selling
- Decision-making
Certification
Property and Casualty License
May 2009 to Present
Life and Health Insurance
May 2016 to Present
Timeline
Sales Account Manager
CARL VINCENT STATE FARM
07.2016 - Current
Licensed Insurance Sales Representative
Mike Mikara State FARM
11.2015 - 07.2016
Upper Level Auto Underwriter
GEICO
09.2013 - 11.2015
PERFORMANCE ANALYST & NEW HIRE COACH
GEICO, Insurance
09.2010 - 09.2013
Inbound Call Center Representative
GEICO
09.2009 - 09.2010
Associate of Applied Science - Business Administration
Brookhaven College
High School Diploma -
Iowa High School
Property and Casualty License
May 2009 to Present
Life and Health Insurance
May 2016 to Present
Similar Profiles
Shantell CollinsShantell Collins
Insurance Sales and Service Agent at Carl Nguyen State Farm InsuranceInsurance Sales and Service Agent at Carl Nguyen State Farm Insurance
Michael BatticeMichael Battice
Associate of Arts at Carl Alber State College, Southeastern Oklahoma State CollegeAssociate of Arts at Carl Alber State College, Southeastern Oklahoma State College
Aidan LeAirAidan LeAir
Institutional/Federal Math Tutor at Carl Albert State CollegeInstitutional/Federal Math Tutor at Carl Albert State College