Beth Guglielmello

Professional Summary

Detail-oriented and highly organized Title Clerk with extensive experience in automotive dealership operations. Proven ability to accurately process vehicle titles, registrations, liens, and DMV documentation while meeting strict deadlines and compliance requirements. Known for efficiency, accuracy, and strong communication with customers, lenders, and state agencies.

Core Skills

• Vehicle Title & Registration Processing
• DMV & State Compliance (NY & Multi-State)
• Lien Recording & Releases
• Dealertrack / CVR / DMV Portals
• Sales Tax & Fee Calculations
• New & Used Vehicle Paperwork
• Title Problem Resolution
• Recordkeeping & Audits
• Customer & Lender Communication
• Attention to Detail & Deadlines
• Processed new and used vehicle titles, registrations, and plates in compliance with state and DMV regulations
• Submitted title applications, lien recordings, and transfers accurately and on time
• Reviewed deals for completeness prior to DMV submission
• Resolved title issues including missing documents, lien releases, VIN discrepancies, and payoff delays
• Communicated with customers, lenders, banks, and DMV offices regarding title status
• Maintained organized title logs and electronic records for audits and reporting
• Assisted accounting and sales departments to ensure smooth deal flow
• Handled temporary tags, renewals, and corrections as needed

Office Administration / Dealership Support

• Managed high-volume paperwork in a fast-paced dealership environment
• Supported sales, finance, and accounting teams
• Maintained confidentiality of customer financial information and records
• Maintain the NYS DMV and VIN Database called Verifi
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• DMV Title & Registration Systems VERIFI
• Dealertrack / CVR / Reynolds & Reynolds
• Microsoft Office (Word, Excel, Outlook)

Strengths

• Extremely detail-oriented
• Strong time management
• Reliable and deadline-driven
• Calm under pressure
• Excellent follow-through
• All 50-State DMV Title & Registration Processing
• In-State & Out-of-State Deal Handling
• State-Specific Sales Tax & Fee Calculations
• Lien Recording, Payoffs & Releases
• VIN Verification & Compliance
• Temporary Tags & Transit Permits
• Dealertrack / CVR / State DMV Portals
• Title Audits & Exception Resolution
• New & Used Vehicle Documentation
• Lender, Auction & CustomerReviewed and prepared complete title packets including MSO/MCO, reassignment forms, odometer statements, and power of attorney
  Calculated and verified state-specific taxes, fees, and exemptions for out-of-state customers
  Submitted paperwork through Dealertrack, CVR, and individual state DMV portals
  Recorded liens and coordinated with lenders for accurate lien placement and timely releases
  Resolved title exceptions including missing signatures, VIN errors, incorrect tax amounts, and rejected DMV filings
  Issued temporary tags and transit permits according to state guidelines
  Maintained detailed title logs and tracking systems to meet audit and compliance standards
  Communicated regularly with customers, lenders, auctions, and DMV offices to provide title status updates
  
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• Billed new and used vehicle deals accurately and in a timely manner
• Reviewed deal packets for completeness including buyer’s orders, finance contracts, payoff statements, and trade documentation
• Posted vehicle sales, cost of sales, commissions, and back-end products into dealership accounting system
• Verified sales tax, DMV fees, rebates, and lender incentives for accuracy
• Processed floorplan payoffs and tracked funding status
• Coordinated with sales, finance, title, and accounting departments to resolve discrepancies
• Assisted with month-end close, audits, and reconciliations
• Maintained organized records for compliance and reporting
• Communicated with lenders regarding funding delays or contract issues
• Maintained confidentiality of customer financial data
• Managed high deal volume while meeting strict deadlines

• Developed business pipeline using cold and warm techniques.
• Negotiated contracts and closed sales with new and existing clients.
• Used SalesForce to handle current portfolio and prospective leads.
• Managed needs of more than Number customers at once using strong prioritization and multitasking abilities.
• Opened over Number new accounts, exceeding goals Number%.
• Enhanced sales techniques and marketing plans to strengthen business development efforts.
• Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
• Developed knowledge of company products and services to make suggestions according to customer needs.
• Reviewed client concerns and recommended appropriate changes to supervisors.
• Contributed to event marketing, sales and brand promotion.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Presented professional image consistent with company's brand values.
• Contributed to team objectives in fast-paced environment.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Kept detailed records of daily activities through online customer database.
• Maintained current knowledge of evolving changes in marketplace.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Stayed current on company offerings and industry trends.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Recorded accurate and efficient records in customer database.
• Built relationships with customers and community to promote long term business growth.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Set and achieved company defined sales goals.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

• Created engaging content for Pinterest, Facebook, and Instagram.
• Proofread marketing collateral ahead of printing to eliminate errors.
• Updated spreadsheets with statistical, financial and non-financial information.
• Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
• Established and managed relationships with external data providers and research vendors.
• Tracked key performance indicators to measure success of campaigns.
• Generated reports to support development and implementation of marketing plans.
• Created customized marketing materials to increase product awareness.

• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Consulted with businesses to supply accurate product and service information.
• Stayed current on company offerings and industry trends.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Met existing customers to review current services and expand sales opportunities.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Recorded accurate and efficient records in customer database.
• Informed customers of promotions to increase sales productivity and volume.
• Developed, maintained and utilized diverse client base.
• Built relationships with customers and community to promote long term business growth.
• Trained new employees on customer service, money handling and organizing strategies.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Set and achieved company defined sales goals.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Attended monthly sales meetings and quarterly sales trainings.
• Negotiated prices, terms of sales and service agreements.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.