BETH HALLER
Rochester,NY
Summary
Territory Sales Manager with 20 years of sales management and customer service management experience. Oversee daily territory sales support and exceeding sales quotas. Customer Relationship management. Results-driven Sales Manager bringing 26+ years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.
Overview
27
27
years of professional experience
Work History
Territory Sales Manager
AmesburyTruth
01.2017 - Current
- Develop and execute business plans and sales strategies, utilizing market trend analysis and consumer needs identification- to ensure full achievement of monthly and annual sales growth exceeding company sales targets
- Manage and support territory-based independent sales agents/partners in the execution of the strategies required to achieve sales growth by providing timeous managerial support, training and development, and performance
- Develop intimate knowledge of customer needs to assist in market research, provide input into promotional materials, pricing and product development strategies.
- Developed and implemented new sales strategies to update product lines.
- Collaborated with marketing teams to develop campaigns that will drive more sales in the territory.
- Maintained direct personal contact with all assigned accounts and fostered relations with new ones.
- Worked closely with existing accounts to grow market share.
- Educated customers on product features and use to provide optimal service.
- Expedited resolutions to correct customer problems and complaints.
- Maintained a detailed database of customers including contact information, order history, preferences.
Regional Customer Service Manager
AmesburyTruth
07.1997 - 01.2017
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored phone calls to provide feedback and coaching.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Led team engagement to assist cross-functional departments and achieve goals.
- Provided guidance and direction on customer service policies, procedures, and best practices.
- Managed a team of customer service representatives across multiple locations in the region.
Education
Associate of Applied Sciences - Liberal Arts
Monroe Community College
06.2011
Skills
- Sales Management
- Sales Strategy Development
- Team Management
- KPI Development & Performance Monitoring
- Interpersonal Communication
- Business Growth and Retention
- Performance Management
- Territory and Account Management
Timeline
Territory Sales Manager
AmesburyTruth
01.2017 - Current
Regional Customer Service Manager
AmesburyTruth
07.1997 - 01.2017
Associate of Applied Sciences - Liberal Arts
Monroe Community College
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