Beth Hamlin
Boston,MA
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
5
5
years of professional experience
Work History
Shift Manager
Starbucks
08.2022 - Current
- Assisted in recruiting, interviewing, hiring, and training new team members.
- Created schedules for shifts, taking into account customer traffic and partner strengths.
- Provided weekly work schedules to partners to accommodate business demands and time-off requests.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Shift Supervisor
Starbucks
03.2020 - 08.2022
- Helped store management meet standards of service and quality in daily operations and weekly clean-plays.
- Troubleshot technology and facility equipment to reduce service calls and downtime.
- Trained and mentored new partners and shift managers to maximize team performance.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Reduced process bottlenecks by training and coaching partners on practices, procedures, and performance strategies.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Barista
Starbucks Store
10.2018 - 03.2020
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems during hectic periods.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
B.S - Forensic Psychology
Arizona State University
B.S - Psychology
University of Massachusetts
Skills
- Certified Barista Trainer
- Schedule Building and Strategic Forecasting
- Inventory Accuracy, Ordering, and Supply Management
- Proficient Computer Skills
- Recruiting, Interviewing, and Hiring
- Delegating Shift Assignments to Partners
- POS Transactions and Cash Drawer/Safe Balancing
- New Partner Training and Onboarding
- Handling Customer Complaints and Incident Management
- Positively Handling Corrective Actions and Partner Performance Reviews
- Safety Awareness through Maintaining Clean Work Areas
Timeline
Shift Manager
Starbucks
08.2022 - Current
Shift Supervisor
Starbucks
03.2020 - 08.2022
Barista
Starbucks Store
10.2018 - 03.2020
B.S - Forensic Psychology
Arizona State University
B.S - Psychology
University of Massachusetts
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