Beth Hansel
Holly Springs,NC
Summary
Strategic-thinking professional with expertise driving business growth to exceed expectations. Beth's leadership supports organizational growth, team transformation and development, and working with top clients to deliver successful outcomes. Beth is a 2x President's Club Winner with a proven track record of developing and driving team members to create customers that are raving fans.
Overview
7
7
years of professional experience
Work History
SVP, Customer Success - Transportation and Retail
First Advantage
05.2022 - Current
- Maximize effective revenue pipeline strategy with whitespace activity to impact total addressable marketplace.
- Oversee Vertical(s) success by developing exceptional Senior Directors and Management talent.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Present and discussed strategy and initiative progress with senior business leaders.
- Build and maintain capabilities and skills within Customer Success organization to help attract, develop and retain talent required to deliver successful client outcomes
- Utilize retention and upsell data and benchmarking processes in order to drive operational efficiencies
- Lead 5-star rated sessions for top customers at Collaborate, annual customer conference, on best practices, benchmarking, and optimizing programs
- Network with customers, prospects and partners at conferences and trade shows quarterly
Vice President, Customer Success - Retail
First Advantage
10.2018 - 05.2022
- Developed and implemented comprehensive strategy and operating plan for Account Management organizations in global, rapid growth environment
- Increased profitability of existing business and manage strategic direction of assigned book of business for Vertical
- Aggressively expanded revenue within existing base clients
- Exceeded standard business and sales metrics, including quotas, revenue growth, and client satisfaction
- Transformed Customer Success team into customer-centric and proactive trusted advisors using solutions sales approach
- Co-authored white paper with large Retail Chain Healthcare Provider that saved over $1M
- Co-authored white paper with IKEA to show risk reduction in their program by screening their contractor population
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
Customer Success Director, Retail Team
First Advantage
03.2016 - 09.2017
- Developed qualitative strategies and initiatives of existing key clients and articulate goals of their companies, including gaining understanding of key performance metrics.
- Delivered recommendations to long-term accounts to promote brand awareness to key stakeholders bi-annually.
- Prepared and presented Quarterly Business Reviews 4x a year for clients showing success and credibility of products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Managed a book of business with weekly partnership calls, in person quarterly business reviews, and new product demos to retain existing relationships and grow share of business.
Senior Customer Success Manager
First Advantage
03.2016 - 09.2017
- Established strong relationships with key customers, resulting in increased customer loyalty at stake holder level.
- Drove new logo, upsell and cross sell opportunities to all customers, increasing revenue year over year by 6%.
- Delivered program feedback, industry best practices, and consultative support to achieve optimal program success.
Education
Bachelor of Arts - Industrial And Organizational Psychology
Shippensburg University of Pennsylvania
Shippensburg, PA05.
Skills
- Information Updates
- Client Service Optimization
- Business Development
- Consultative Selling Techniques
- Interdepartmental Collaboration
- Staff Leadership
- Renewal Opportunities
- Contact Management Systems
- Satisfaction Surveys
- Customer Retention
- Account Management
- Renewing Accounts
Accomplishments
- Supervised team of 20+ staff members.
- Created from scratch a health scorecard in SalesForce to define specific call to actions for her team.
- 2x President Club winner by being a top sales performer 2020 and 2022.
Timeline
SVP, Customer Success - Transportation and Retail
First Advantage
05.2022 - Current
Vice President, Customer Success - Retail
First Advantage
10.2018 - 05.2022
Customer Success Director, Retail Team
First Advantage
03.2016 - 09.2017
Senior Customer Success Manager
First Advantage
03.2016 - 09.2017
Bachelor of Arts - Industrial And Organizational Psychology
Shippensburg University of Pennsylvania
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