Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beth Heffner

Brunswick,OH

Summary

Professional claims specialist with strong record in handling and resolving complex claims efficiently. My tenure at Fortune Brands and my experience in various roles has taught me to build relationships with people in multiple departments.

My product knowledge has evolved over the years from troubleshooting and documenting issues to upselling in the call center environment to growing and protecting the brand. My current position in the Quality department has allowed me to collaborate with Field Services to better understand how our products impact the company on a larger scale. Skilled in negotiation, customer service, and building relationships.

Outside of my Fortune Brands career, I am experienced in planning, executing events and fundraising for a Cleveland brewery and for non profit benefitting CITY DOGS Cleveland.

Overview

22
22
years of professional experience

Work History

Event Management Coordinator

Forest City Brewery
03.2025 - Current
  • Developed detailed timelines and project plans to ensure efficient progress toward critical deadlines in the lead-up to each event.
  • Facilitated seamless communication between all parties involved in events, ensuring that everyone was well-informed and prepared for their respective roles.
  • Increased event attendance by designing engaging promotional materials and leveraging social media platforms.
  • Ensured timely completion of all pre-event tasks, facilitating smooth coordination of on-site activities.

Claims Specialist

Moen Incorporated
08.2020 - Current
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Managed claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Developed strong working relationships with external partners such as adjusters, legal counsel, and our sales team to facilitate efficient claim resolution processes.
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of Moen products.
  • Facilitated claims training for sales force and call center associates.
  • Developed relationships with external vendors including insurance companies, testing experts and subrogation experts.
  • Worked closely with Field Service Engineers to identify internal product issues and manage and resolve the claim requests.

Senior Consultant Ancillary Services

Moen Incorporated
05.2011 - 08.2020
  • Mentored junior consultants, helping them enhance their troubleshooting and customer service skills.
  • Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
  • Managed president level concerns and complaints, including BBB and attorney general inquiries.

Contact Center Representative

Moen Incorporated
04.2003 - 05.2011
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
  • Offered personalized solutions to customer issues, resulting in improved product loyalty.
  • Maintained accurate records of customer interactions, documenting details of inquiries, complaints, or comments.

Education

BBA - Business

Cuyahoga Community College
Cleveland, OH
12-2027

Skills

  • Relationship building
  • Motivational skills
  • Product knowledge
  • Client relationship management
  • Positive and upbeat
  • Goal setting
  • Rapport and relationship building
  • Goals and performance
  • Flexible
  • Verbal and written communication

Timeline

Event Management Coordinator

Forest City Brewery
03.2025 - Current

Claims Specialist

Moen Incorporated
08.2020 - Current

Senior Consultant Ancillary Services

Moen Incorporated
05.2011 - 08.2020

Contact Center Representative

Moen Incorporated
04.2003 - 05.2011

BBA - Business

Cuyahoga Community College

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