Beth Henry
Harrisburg,PA
Summary
Adept at fostering nurturing environments and enhancing customer satisfaction, I leveraged my patience, empathy, and efficient order processing skills at Beth's Daycare and Bagel Lovers Cafe. My expertise in child supervision and creating engaging activities led to significant positive feedback from families and repeat business, showcasing my ability to meet and exceed employer expectations.
Overview
6
6
years of professional experience
Work History
Childcare Provider
Beth's Daycare
05.2020 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Utilized positive reinforcement techniques to encourage good behavior.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
Front Counter Staff Member
Bagel Lovers Cafe
11.2018 - 05.2020
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Participated in ongoing training sessions to stay current on menu offerings, promotions, and best practices.
- Handled high-volume periods with ease, maintaining composure under pressure while serving customers efficiently.
- Assisted in creating visually appealing displays to promote special offers or seasonal items.
- Facilitated smooth shift transitions by sharing pertinent information with incoming front counter staff members during shift changes.
- Increased repeat business through friendly and attentive service that exceeded customer expectations.
- Ensured food safety standards were met through regular cleaning and sanitizing procedures.
- Reduced wait times for customers by quickly taking orders and communicating efficiently with the kitchen team.
- Maintained a clean and welcoming front counter area for an inviting customer experience.
- Improved customer loyalty by remembering regular patrons'' preferences and providing personalized service.
- Managed cash register transactions, ensuring accuracy and proper handling of currency.
- Contributed to a positive team environment by working collaboratively with coworkers.
- Managed multiple tasks in high-volume environment.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
- Provided callers with product and customer service information to foster brand loyalty.
- Implemented stock control systems for monitoring and requisitioning supplies.
Education
GED -
West Perry Senior High
Elliottsburg, PA05-1999
Skills
- Patience and empathy
- Child supervision
- CPR training
- Childcare
- Hygiene and cleanliness
- Positive reinforcement
- Meal preparation
- Activity planning
- Age-appropriate activities
- Personal hygiene assistance
- Toilet training
- Special needs experience
- Friendly and respectful
Languages
English
Full Professional
Timeline
Childcare Provider
Beth's Daycare
05.2020 - Current
Front Counter Staff Member
Bagel Lovers Cafe
11.2018 - 05.2020
GED -
West Perry Senior High
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